Regina Minnifield
Edmond,OK
Summary
Compassionate professional with a strong background in supporting families during challenging situations. Skilled in clear communication and problem-solving, consistently delivering essential resources tailored to individual needs. Committed to meeting deadlines and ensuring a supportive partnership throughout the process.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Donation Advocate
LifeShare Network
06.2025 - Current
- Guides grieving families through complex emotional and logistical processes for organ and tissue donation.
- Facilitated sensitive family communications at bedside to support decision-making. Provided grief support to families during challenging times. Coordinate authorization details to ensure compliance with donors' wishes. Respected the wishes of donors and their loved ones throughout processes.
- Family Communication & Authorization: Present the option of organ, eye, and tissue donation to families or notify them of a loved one's declared donation intent with compassion and clarity.
- Coordinated and facilitated grief counseling and emotional support for families during highly traumatic and emotional circumstances.
- Review patient medical records and work with next-of-kin or healthcare teams to evaluate donation potential and risks.
- Respond to hospital referrals, collaborate with critical care medical staff, and participate in patient care conferences.
Lead Child Welfare Specialist IV / Family Centered Services
DHS
07.2019 - 01.2025
- Executed assessments of child safety within family environments. Guided families in identifying challenges and fostering healthy decision-making. Facilitated development of independent problem-solving strategies among families. Conducted regular evaluations to ensure ongoing family support and safety compliance.
- partnering with families on case goals and facilitating navigation and goal progress.
- Participated in weekly meetings with management to discuss case connections and updates. Briefed supervisor and management on case management and closures. Collaborated with stakeholders to ensure alignment on case progress.
- Connecting families to community resources.
- Working closely with various teams within DHS to help families feel connected and supported in their challenges.
- Working closely with our domestic violence unit, and heinous crime unit on cases that involve DHS.
- Engaging in various trainings yearly to help develop and maintain professional competence.
- Collaborated with domestic violence unit and heinous crime unit on complex cases involving DHS.
- serving as shadow for multiple visits with new employees to provide training and guidance.
- Served as lead worker while guiding decision-making and developing safety plans supported staff.
- Helped other departments such as CPS and Permanency Planning in reducing their caseloads by taking on additional cases and working with families until case closure.
- Led team efforts by guiding decision-making, developing safety plans, and providing staff support.
- Assisted CPS and Permanency Planning by managing additional cases, facilitating family support until case closure.
- Established strong relationships with community partners to enhance resource sharing and support for families. with community partners.
- Approving employee time off and going over monthly case staffings.
- Approved employee time off and reviewed monthly case staffings.
Childcare Owner and Operator
DHS Licensed Home Childcare
01.2011 - 12.2019
- Collaborated with families to nurture children's development into responsible adults.
- Providing a safe environment for young children to thrive.
- Cared for students while implementing effective classroom management techniques.
- Collaborate with parents to teach life skills to early childhood students.
- Communicated with families to align expectations and plans for each child's growth.
- Maintained licensure through DHS approval of the childcare.
- Maintaining licensure through DHS approval of the childcare.
Benefits-Education Coordinator
OKCMAR
01.2008 - 12.2011
- Managed data collection and analysis while conducting needs assessments to prioritize and address client issues.
- Played an integral role within the company by delivering exceptional client services to ensure repeat business and assist in accomplishing company growth goals.
- Compiled and analyzed monthly and quarterly reports to provide actionable insights for management decision-making.
- Managed and organized all correspondence for new Realtors to ensure timely communication and support.
- Sorted and distributed incoming mail while managing inventory and replenishing office supplies for the department.
- Serving as a facilitator in some classes to introduce and present the MLS to new members.
- Contributed to board discussions with the MLS to revise curriculum, ensuring it meets current industry standards.
- Proficiently managed high-volume phone communications, ensuring delivery of quality customer service by directing calls, responding to inquiries, and relaying detailed messages.
- Answered and routed incoming phone calls, utilizing strong communication and analytical skills to address customer needs.
- Acted as the first point of contact for all Management and Realtors, providing information and support as needed.
- Coordinated travel arrangements for the CEO and management, ensuring all logistics were efficiently organized.
- Communicated with all departments regarding deadlines for evaluations, monthly goals, and operational needs to ensure alignment.
Customer Service Coordinator
Corken
01.2007 - 12.2008
- Delivered quality customer service by addressing and resolving inquiries and discrepancies in fast-paced business.
- Exhibited dynamic interpersonal skills by delivering quality customer service while addressing and resolving inquiries and discrepancies in a fast-paced business.
- Guided employees in making decisions for returns and replacements.
- Handled high volume of calls, resolving issues promptly to maintain customer satisfaction.
- Operated effectively with minimal supervision by managing tasks independently.
- Demonstrated ability to evaluate options and make sound decisions autonomously..
Education
Bachelor of Science - Psychology & Ethics
Mid America Christian University
Oklahoma City, OK06-2019
Skills
- Crisis Management
- Crisis intervention
- Case management
- Child Protective Services
- Behavioral Health
- Supervision
- Social Work
- Data Collection
- Microsoft Word
- Communication skills
- Mentoring
- Behavioral management
- Supervising experience
- Client management
- Conflict management
- Social services
- Behavior management
- Classroom Management
- Human resource management
- Financial Management
- English
- Care plans
Certification
Certified Mentor, Present, CPR Certification, Driver's License, March 2023 to March 2027
Timeline
Donation Advocate
LifeShare Network
06.2025 - Current
Lead Child Welfare Specialist IV / Family Centered Services
DHS
07.2019 - 01.2025
Childcare Owner and Operator
DHS Licensed Home Childcare
01.2011 - 12.2019
Benefits-Education Coordinator
OKCMAR
01.2008 - 12.2011
Customer Service Coordinator
Corken
01.2007 - 12.2008
Bachelor of Science - Psychology & Ethics
Mid America Christian University