Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessAnalyst

Krista-Lee Mahoney

Glassboro

Summary

Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy with a proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
09.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Refrigerated Warehouse Operator

Costco Refrigerate Warehouse
10.2019 - 02.2020
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.
  • Reduced product damage rates by enforcing proper handling techniques and storage methods.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
  • Maintained clean and organized work environment, adhering strictly to health and safety regulations.
  • Improved safety standards by conducting regular equipment checks and safety drills.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Helped train new employees in safe practices and warehouse procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Strapped items down over protective padding to secure throughout transportation.

Retail Sales Supervisor

Spencers Gifts
10.2013 - 04.2017
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
  • Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
  • Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
  • Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
  • Coordinated closely with management regarding upcoming events or promotions that would require additional planning or resources.
  • Trained and oriented associates to maximize team performance.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Cashier

Pathmark
02.2013 - 08.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Lifeguard

Crystal Springs Aquatic Center
05.2011 - 09.2012
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
  • Reduced the number of rule violations with clear signage and consistent enforcement of policies.
  • Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
  • Collaborated closely with management to identify areas for improvement within the lifeguarding program.
  • Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
  • Conducted regular training exercises to maintain high readiness for rescues and emergencies.
  • Enhanced team effectiveness with regular feedback sessions and performance reviews.
  • Scanned main areas to monitor for any safety risks.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
  • Entered water immediately to pull struggling swimmers to safety.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
  • Improved staff performance through regular training sessions and skill assessments.
  • Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks.
  • Developed strong relationships with local emergency services for efficient coordination during critical incidents.
  • Improved team response time to emergencies with regular, structured practice scenarios.
  • Fostered positive and inclusive environment, addressing and resolving guest concerns promptly.

Education

No Degree - Nursing Program

Rowan College At Gloucester County
Sewell, NJ
05-2028

High School Diploma -

East Brunswick High School
East Brunswick, NJ
06-2013

Skills

  • Effective Solution Development
  • Cross-Functional Teamwork
  • Confidential Information Management
  • Operational Streamlining
  • Insurance Claims Processing
  • Providing Answers to Customer Queries
  • Prescription filling and dispensing
  • Insurance Verification Expertise
  • Inventory Replenishment
  • Pharmaceutical Ethics
  • Attention to Labeling Accuracy
  • Interpreting and Processing medication orders with pharmaceutical calculations

Certification

  • CPhT - Certified Pharmacy Technician
  • Licensed Pharmacy Technician Immunizer
  • CPR, AED, First Aid certified

Languages

English
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
09.2021 - Current

Refrigerated Warehouse Operator

Costco Refrigerate Warehouse
10.2019 - 02.2020

Retail Sales Supervisor

Spencers Gifts
10.2013 - 04.2017

Cashier

Pathmark
02.2013 - 08.2013

Lifeguard

Crystal Springs Aquatic Center
05.2011 - 09.2012

No Degree - Nursing Program

Rowan College At Gloucester County

High School Diploma -

East Brunswick High School

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