TYLER LUNNIE
Roanoke,VA
Summary
Experienced with diagnosing and repairing wide range of IT/OT hardware and software issues. Utilizes technical knowledge and problem-solving skills to maintain optimal system performance. Track record of delivering exceptional customer service and adapting to evolving technological needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Service Technician
FoxGuard Solutions
Christiansburg, VA
05.2024 - Current
- Ensures critical infrastructure is up to date and responds to potential incidents when needed
- Has experience with troubleshooting and repairing broken hardware and software
- Uses tools such as Ivanti, McAfee/Trellix, Splunk, and Graylog
- Configures, monitors, and applies updates to HMIs, Switches, Firewalls, and Domains
- Diagnoses and solves issues with updating IT/OT equipment
- Ensures assets are compliant with NERC-CIP standards
- Experience with cyber security for Industrial Control Systems in an OT environment
Digital Forensic Instructor/Contractor
Self Employed
Roanoke, VA
11.2023 - 05.2024
- Assisted with instruction regarding digital forensics and physical malware
- Has experience with Raspbian hacking devices, BadUSBs, Flipper Zero like devices, and LANTurtles
- Taught at Piedmont Regional Criminal Justice Training Academy (PRCJTA)
- Introduce students to malicious hardware and hacking devices
- Experience working with law enforcement
Cybersecurity Lab Assistant
Virginia Western Community College
Roanoke, VA
09.2023 - 05.2024
- Aid the teaching staff for the Cybersecurity Lab by administering VM and network infrastructure, as well as tutor and assist students with coding-related assignments in Python and Java
- Monitor Cybersecurity Lab
- Guarantee safety and security of students and equipment
Server
Buffalo Wild Wings
Roanoke, VA
02.2019 - 05.2024
- Learned several skills relevant to cybersecurity operations, including escalation handling and management, establishing relationships with coworkers and customers, and providing a consistent level of high-quality service
- Communicate effectively with customers and focus on ensuring a great customer experience
- Ensure financial transactions are handled responsibly and efficiently with complete accuracy
- Handled escalated customer situations to ensure customers were satisfied with their products and service
- Maintain an effective and efficient work pace utilizing proficient time management skills
Education
Associate of Science - Computer Science
Virginia Western Community College
07-2024
Bachelor of Science - Cyber Security
Western Governors University
Roanoke, VA03-2025
TryHackMe.com
03.2025
Skills
- Cybersecurity Principles
- Troubleshooting and repair
- Problem-solving
- Positive attitude
- Field repairs
- Proficient in Python
- Bash Scripting
- PowerShell Automation
- Effective Solution Development
- Collaborative Leadership
- Interpersonal Communication Expertise
Clubs And Extracurricular Activities
Vice President of Computer Science Club, Virginia Western Community College, Roanoke, VA, 08/01/23, 06/01/24, Competed in Cybersecurity Events, Radford RUSecure CTF event - Spring 2023, Virginia Tech Summit CTF event - Spring 2023, Placed 3rd in Community College division at VMI CyberFusion CTF event - Spring 2024
Qualifications Summary
Current Network Plus certified cybersecurity professional prepared to increase knowledge and expertise. Ample hands-on experience with computer and network infrastructure. Serving as a Field Service Technician for FoxGuard Solutions, working within the energy sector. Participated in several cybersecurity events and possesses a wealth of customer service experience to provide the soft skills necessary to be a valuable member to any cybersecurity team.
Certification
- CompTIA Network+ - CompTIA.
- Dragos Platform Certified User - Dragos.
Websites
Timeline
Field Service Technician
FoxGuard Solutions
05.2024 - Current
Digital Forensic Instructor/Contractor
Self Employed
11.2023 - 05.2024
Cybersecurity Lab Assistant
Virginia Western Community College
09.2023 - 05.2024
Server
Buffalo Wild Wings
02.2019 - 05.2024
TryHackMe.com
Associate of Science - Computer Science
Virginia Western Community College
Bachelor of Science - Cyber Security
Western Governors University