Yusef Lomax
Lake Mary
Summary
Operations and technology professional with a strong background in managing mission-critical communications systems and leading personnel in high-pressure environments. Proven track record in mentoring teams and driving operational success, complemented by technical expertise in troubleshooting and customer support.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Field Service Technician
Smart Care Solutions
04.2026 - Current
- Independently manage service operations across an assigned territory, supporting customer sites and mission-critical commercial equipment.
- Diagnose, repair, and maintain equipment while minimizing downtime and maximizing customer productivity.
- Coordinate scheduling, workload prioritization, and customer communication to ensure service excellence.
- Build strong relationships with customers through professionalism, responsiveness, and effective problem resolution.
- Maintain accurate documentation of service activities, equipment performance, and operational issues.
- Collaborate with dispatch teams, management, and customers to ensure successful project completion and operational continuity.
- Demonstrate independent leadership and decision-making in customer-facing environments.
- Manage competing priorities while maintaining high standards of quality, efficiency, and accountability.
- Serve as a trusted representative of the company, balancing technical expertise with customer relationship management.
Noncommissioned Officer / Radio Operator & Maintainer (Reserve)
United States Marine Corps Reserve
Jacksonville
12.2025 - Current
- Serve as a Noncommissioned Officer responsible for leadership, accountability, training, and professional development of junior Marines.
- Operate, maintain, and troubleshoot tactical communications equipment supporting unit readiness and mission execution.
- Assist leadership in planning and executing training events and operational requirements.
- Ensure communications systems remain operational and compliant with military standards.
- Mentor junior personnel in technical proficiency, leadership principles, and career development.
Technical Support Advisor
Concentrix
Lake Mary
09.2025 - 01.2026
- Delivered technical support for hardware, software, account, and device-related issues across multiple platforms.
- Resolved customer concerns while maintaining high service quality and customer satisfaction standards.
- Documented troubleshooting procedures and technical solutions within company ticketing systems.
- Communicated technical concepts to non-technical users in a clear and effective manner.
- Mentored and supported newly hired advisors, providing guidance on troubleshooting techniques, customer interactions, and operational procedures.
- Served as a knowledge resource for peers by assisting team members with technical issues and best practices.
- Consistently met performance expectations in a fast-paced, customer-focused environment.
Noncommissioned Officer / Satellite Communications Operator
United States Marine Corps
Camp Lejeune
08.2021 - 08.2025
- Led Marines in the operation, maintenance, and troubleshooting of satellite communications systems supporting mission-critical operations.
- Supervised personnel and coordinated daily activities to ensure mission readiness and successful task execution.
- Managed secure communications networks supporting operational units in both field and garrison environments.
- Maintained accountability of high-value communications equipment and ensured operational readiness.
- Coordinated with senior leadership and cross-functional teams to support organizational objectives and mission success.
- Diagnosed and resolved communications system issues affecting operational effectiveness.
- Led and mentored junior Marines while fostering accountability, discipline, teamwork, and professional growth.
- Conducted training, performance evaluations, and coaching sessions to improve operational effectiveness.
- Delegated responsibilities and monitored task completion to ensure mission accomplishment.
- Earned promotion to Noncommissioned Officer based on leadership ability, technical expertise, and mission performance.
Motor Transport Noncommissioned Officer
United States Marine Corps
2022 - 2023
- Coordinated preventive maintenance efforts to enhance fleet availability and support mission objectives.
- Managed vehicle accountability, maintenance scheduling, and operational readiness programs to ensure mission readiness.
- Maintained inventory accountability and ensured compliance with organizational standards.
- Assisted leadership with resource management and operational planning to optimize resource allocation.
Education
MBA - Business Administration
University of Central Florida
Orlando, FL01-2028
Bachelor of Science - Cybersecurity Engineering
Colorado Technical University
07-2025
Skills
- Cybersecurity Fundamentals
- Network Administration
- Systems Troubleshooting
- Technical Support
- Communications Systems
- Information Security Principles
- Hardware and Software Diagnostics
- Preventive Maintenance
- Microsoft Office Suite
- Technical Documentation
- Customer Relationship Management (CRM)
- Service Reporting
Certification
- Radio Operator / Satellite Communications Operator Certification, Marine Corps Communications-Electronics School, Satellite Communications Operations, Tactical Communications Systems, Communications Security (COMSEC), Network Operations & Maintenance, Equipment Troubleshooting & Diagnostics
Awards
- Marine Corps Noncommissioned Officer Promotion, Selected for promotion based on demonstrated leadership ability, operational effectiveness, technical expertise, and commitment to mission accomplishment.
- Marine Corps Good Conduct Medal, Recognized for professionalism, discipline, reliability, and exemplary service throughout active-duty military service.
Leadership Highlights
- Led and developed junior Marines as a Noncommissioned Officer in both active-duty and reserve service.
- Mentored and onboarded new technical support advisors, accelerating development and improving team effectiveness.
- Coordinated mission-critical communications operations supporting organizational readiness and mission success.
- Managed customer relationships and independently directed field service operations across multiple client locations.
- Combined military leadership, technical expertise, and business education to deliver results and improve operational performance.
Languages
Arabic
Limited
Timeline
Field Service Technician
Smart Care Solutions
04.2026 - Current
Noncommissioned Officer / Radio Operator & Maintainer (Reserve)
United States Marine Corps Reserve
12.2025 - Current
Technical Support Advisor
Concentrix
09.2025 - 01.2026
Noncommissioned Officer / Satellite Communications Operator
United States Marine Corps
08.2021 - 08.2025
Motor Transport Noncommissioned Officer
United States Marine Corps
2022 - 2023
MBA - Business Administration
University of Central Florida
Bachelor of Science - Cybersecurity Engineering
Colorado Technical University