Brayden Allred
Roy,UT
Summary
Professional technician with strong foundation in troubleshooting, hardware and software repair, and network configuration. Proven track record of enhancing system performance and ensuring seamless IT operations. Highly adaptable team player focused on collaboration and achieving results, known for reliability and flexibility in meeting changing demands. Skilled in diagnostics, customer support, and technical documentation, bringing valuable expertise to any tech environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Computer Service Technician
Nexone
02.2024 - Current
- Uses Active Directory permissions and Group Policy to safely delegate administrative authority
- Assists with customer's Information Assurance certification, questions, emails, threats, spam and vulnerabilities
- Understands and discusses with users the predominant forms of malware and various delivery mechanisms that can place organizations at risk
- Educates users on data protection utilizing Bit Locker Drive Encryption, running on wireless networks
- Ensures classified network is in compliance
- Ensures end of day physical security check is completed for classified material and that COMSEC material is current
- Ensures physical security policy is followed regarding outside computer systems, personnel, and issues with electronic doors and locks are functioning correctly
- Stays abreast of evolving technologies by attending training, webinars, conferences, and researching the Internet and various databases
- These activities help minimize impacts of existing and future vulnerabilities, threats, malware, and viruses to the Network
- Communicates security risks and vulnerabilities with work groups within the network, server, WAN, backup and IA areas
- Evaluates policy and recommend improvements
Consolidated Service Desk
Nexone
08.2023 - 02.2024
- Answer incoming calls to troubleshoot issues such as: Assist users who are having computer problems
- Basic troubleshooting of physical network issues
- Diagnose problems and guide users through problem resolution
- Provide remote support using software tools
- Train users to utilize new computer hardware or software, including printing, installation, word processing, and email
- Respond to phone, web, and email requests for assistance using remote tools and automated trouble ticketing system
- Ensure detailed troubleshooting and resolution is documented in the automated trouble ticketing system (remedy)
Customer Experience Specialist
Taxbit, Inc.
11.2021 - 05.2023
- Assist users via email to troubleshoot issues related to their crypto tax account
- I worked on identifying what the issue was and took the basic steps to resolve those issues with the user
- Clearly explained, over email, what steps the user needed to take on their own when working on certain issues
- I helped with training new employees and mentoring them
- I also assisted with creating training material/ internal resources for the Support Team
Customer Support Agent
Weave
08.2021 - 11.2021
- Answered incoming calls and emails to assess the issue
- Resolved issues with basic troubleshooting while multitasking to give max satisfaction to customers
- I specially worked on connecting our services on users' servers and connecting them via API
- I also helped offices connect our VOIP phones to their offices
Education
HIGH SCHOOL DIPLOMA -
Roy High School
Roy, UT05.2014
Skills
- Ticketing system (ServiceNow)
- Microsoft outlook
- Network workstation configuration
- Network peripheral validation
- Cybersecurity principles
- Basic computer operation
- Computer assembly
- Customer service excellence
- Hardware installation
- Software troubleshooting
- Security awareness
- IT troubleshooting
- IT documentation
- Technical issue analysis
- Technical documentation
- Software installation
Certification
- Secret Clearance, 11/17/23
- CompTIA Security+ SYO-601, 07/01/23 - 07/01/26
- Cyber Awareness
Timeline
Computer Service Technician
Nexone
02.2024 - Current
Consolidated Service Desk
Nexone
08.2023 - 02.2024
Customer Experience Specialist
Taxbit, Inc.
11.2021 - 05.2023
Customer Support Agent
Weave
08.2021 - 11.2021
HIGH SCHOOL DIPLOMA -
Roy High School
Similar Profiles
LaRae MelleLaRae Melle
Sales Development Representative at PagerDutySales Development Representative at PagerDuty
Lexi ChildLexi Child
Sales Clerk at Dilly Dally Family DiscountSales Clerk at Dilly Dally Family Discount
Sam PaulsonSam Paulson
DJ/Team Member at Classic Fun CenterDJ/Team Member at Classic Fun Center
Candy PetersCandy Peters
Mental Health Response Nurse at WakeMed Health and Hospitals, Cary CampusMental Health Response Nurse at WakeMed Health and Hospitals, Cary Campus
Samir MaslouhiSamir Maslouhi
Computer Service Technician at Micro CenterComputer Service Technician at Micro Center