Olivia Wilson
The Colony
Summary
IT Support Specialist with over 3 years of experience in resolving complex hardware, software, and networking issues within enterprise environments. Passionate about cybersecurity, digital forensics, and fraud prevention, complemented by strong skills in asset management and endpoint protection. Holds Google Professional Certificates in Cybersecurity and Data Analytics, demonstrating commitment to ongoing professional development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Engineer
Tata Consultancy Services
Plano
06.2024 - Current
- Provided deskside and remote support for over 1,800 workstations in corporate finance environment.
- Spearheaded IT audit of more than 2,000 devices, achieving 30% reduction in asset discrepancies.
- Led hardware daisy-chaining project to optimize setup across numerous stations.
- Managed distribution and documentation of IT stock exceeding $100K monthly.
- Deployed and configured laptops, software, and peripherals in compliance with internal security standards.
- Collaborated with technical teams on endpoint upgrades, data migration, and security compliance.
- Handled high-priority support tickets, ensuring adherence to service level agreements.
- Performed troubleshooting and coordinated with backend teams on system outages and workstation rebuilds.
Deskside Analyst
HCL Technologies
Plano
07.2022 - 06.2024
- Provided hands‑on technical support for end users, resolving hardware, software, and network issues in a fast‑paced environment.
- Performed workstation imaging, deployment, and lifecycle maintenance to ensure consistent and reliable device performance.
- Collaborated with IT teams to troubleshoot escalated incidents and document solutions for future reference.
- Supported conference room technology, peripheral devices, and on‑site equipment to minimize downtime for business operations.
- Maintained role and responsibilities through transition to Company B following organizational/contract changes.
Education
Bachelor of Science - Criminal Justice
Prairie View A&M University
Prairie View, TX12-2019
Skills
- Endpoint Security & Troubleshooting
- Asset & INventory Management
- Vulnerability Identification
- User Access & Permission Control
- Root Cause Analysis
- Ticketing System (ServiceNow)
- Microsoft Windows OS
- MacOS
- Office 365
- Active Directory
- Data Analysis & Visualization
- Hardware/Software Configuration
- Technical Communication
Certification
Google Cybersecurity Certificate - April 2024
Google Data Analytics Certificate - Dec 2023
Google Data Analytics Certificate - Dec 2023
Timeline
System Engineer
Tata Consultancy Services
06.2024 - Current
Deskside Analyst
HCL Technologies
07.2022 - 06.2024
Bachelor of Science - Criminal Justice
Prairie View A&M University