Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Krista LeFrois

Albion,NY

Summary

Dedicated professional with a strong foundation in human services and healthcare support. Extensive experience serving diverse populations through compassionate care, advocacy, and team collaboration. Skilled in conducting assessments, coordinating resources, and maintaining detailed documentation in fast-paced environments. Passionate about supporting others and improving community health outcomes. Seeking to contribute to a mission-driven team focused on holistic care and client empowerment.

Overview

12
12
years of professional experience

Work History

Catering & Events

Batavia Downs Gaming & Hotel
12.2024 - Current
  • Conducted program planning meetings with other catering and events planners for successful teamwork and collaboration.
  • Partnered across departments to run smooth, professional events and activities.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Maintained master schedule of events and facilities use.
  • Installed and moved temporary structures for different types of events.
  • Helped plan and execute private, company, and client events.
  • Coordinated inventory for daily operations and special events.
  • Scheduled rooms and facilities for events.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
  • Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
  • Set up banquet tables and chairs based on event requirements.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Carried out professional service, retaining polite and friendly approach at all times.

Waitress/Bartender

Gilligans
09.2022 - Current
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Programs Specialist

Orleans County Child & Family Services
09.2022 - 05.2024
  • Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
  • Planned and executed meetings to connect organizational representatives, community members and clients.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Worked alongside other professionals to outline and implement program plans and objectives.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
  • Maintained regular communication between departments via email and phone calls to coordinate program logistics.
  • Developed and implemented strategies to enhance quality of social services.
  • Developed and maintained accurate records of programs and services.
  • Monitored progress towards service plan goals.
  • Coordinated with local government to provide resources to clients.
  • Opened/Closed preventive cases for children and adults.
  • Opened/Closed foster care cases for children.
  • Made sure all children in preventive maintained health insurance

Mortgage Customer Service Representative

Geico
03.2020 - 09.2022
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Set up home owner policies for new customers.
  • Proven ability to learn quickly and adapt to new situations.

Certified Nursing Assistant

Adult Day Services - Unity Hospital
10.2014 - 12.2019
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Facilitated personal hygiene management, feeding and ambulation.

Medical Assistant

Womans Health
01.2014 - 11.2016
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Prepared lab specimens for diagnostic evaluation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Measured patient pulse oximetry.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Education

Bachelor in Social Work - Social Work

Suny Brockport
Brockport
12-2027

Associate of Science - Human Services/Social Work

Genesee Community College
Batavia, NY
12-2024

Skills

  • Professional Communication
  • Crisis Management & Empathy
  • Cultural Competence
  • Problem Solving
  • Client Advocacy
  • Conflict Resolution
  • Tech Savvy
  • Assessment & Documentation
  • Care Planning & Coordination
  • Community Resource Navigation
  • Detail Oriented
  • Reliable & Professional

Timeline

Catering & Events

Batavia Downs Gaming & Hotel
12.2024 - Current

Waitress/Bartender

Gilligans
09.2022 - Current

Programs Specialist

Orleans County Child & Family Services
09.2022 - 05.2024

Mortgage Customer Service Representative

Geico
03.2020 - 09.2022

Certified Nursing Assistant

Adult Day Services - Unity Hospital
10.2014 - 12.2019

Medical Assistant

Womans Health
01.2014 - 11.2016

Bachelor in Social Work - Social Work

Suny Brockport

Associate of Science - Human Services/Social Work

Genesee Community College

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