Krista L Fantasia
Holliston,MA
Summary
Use sales experience, positive interaction, and team handling abilities to generate optimal operations results, achieve ever increasing sales figures and customer satisfaction.
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Overview
13
13
years of professional experience
Work History
Customer Success Manager
Motorola Solutions/Rave Mobile Safety
10.2019 - Current
- Assisted in creating a customer journey and digital campaigns for SMB customers
- Used Zoom, Webex and Google Meet to interface and meet with customers to resolve issues, go over products and train new administrators on systems
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Completed Gainsight Pulse Customer Success Training
Customer Success Manager/Product Advisor
Cars.com/DealerRater
05.2016 - 10.2019
- Successfully help launch a new feature to the DealerRater product, travelled to dealerships across West Coast to provide in-person employee training on new product
- This helped provide data to assist launch of Connections product for internal sales team
- Responsible for account retention and maintaining consistent goal of 1% churn
- Interfaced with internal and external customers via phone, email, chat, Webex to resolve any needs or issues through high-level independent judgement and strong problem-solving skills
- Delivered customer-facing product training, including group meetings and webinars, and coordinated with appropriate teams to onboard clients
- Provided escalation-level technology and knowledge support, including best practices working with sales reps, customers, and cross company (Cars.com, DealerInspire) support teams
Assistant Manager
Enterprise Rent A Car
11.2013 - 05.2016
- Assisted operations oversight of a 225+ car branch and satellite consisting of 8 employees
- Responsible for training and development of employees as well as completion of employee performance reviews in a timely manner
- Responsible for varying daily activities including managing front counter and employees to creating sales environment while maintaining stability and growth strategies for back end financials of branch
- Increased Customer Service Score by 20 points
- Expanded business by developing new relationships with prospective accounts through outside sales and marketing
- Maintained sales while assisting and training employees on sales techniques
- Continually in the top half of the sales matrix for company
- Raised Total operating profit by 10%
Real Estate Agent
Keller Williams Realty
05.2012 - 11.2013
Education
B.S. - Social Work
Salem State University
Salem, MA01.2011
Skills
- Customer Service
- Sales
- Management
- Microsoft Word
- Salesforce
- Excel
- Powerpoint
- Webinar systems
- Skype
- Zoom
- Microsoft Teams
- Google Meet
- Google Suite
- Totango
- Gainsight
- Zen Desk
Timeline
Customer Success Manager
Motorola Solutions/Rave Mobile Safety
10.2019 - Current
Customer Success Manager/Product Advisor
Cars.com/DealerRater
05.2016 - 10.2019
Assistant Manager
Enterprise Rent A Car
11.2013 - 05.2016
Real Estate Agent
Keller Williams Realty
05.2012 - 11.2013
B.S. - Social Work
Salem State University
Similar Profiles
Bryan LindbeckBryan Lindbeck
Regional Channel Director at Motorola Solutions, Inc.Regional Channel Director at Motorola Solutions, Inc.
SAI GOPI NANDIGAMSAI GOPI NANDIGAM
Senior Software Engineer at Motorola SolutionsSenior Software Engineer at Motorola Solutions
Natalia Gal-VieiraNatalia Gal-Vieira
Video Supply Chain Business Operations Senior Manager at Motorola SolutionsVideo Supply Chain Business Operations Senior Manager at Motorola Solutions