Summary
Overview
Work History
Education
Skills
Timeline
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Krista Lucchino

Pomona,CA

Summary

Seasoned Manager bringing 34 years of experience. Proactively using independent decision-making skills and sound judgement to positively impact company and employee success. As a manager, I dedicate my time and resources to execute goals, build morale, improve performance, and grow individuals. I am organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and deadlines.

Overview

34
34
years of professional experience

Work History

Merchant Services Manager

UpdatePromise
05.2017 - Current
  • Managed and lead Merchant Services Division to increase sales by 78% and maximizing overall revenue month over month.
  • Growing accounts by 6,800% over five years (4 accounts in 2017 to 272 in 2024)
  • On-boarded, trained and account managed over 220 satisfied clients on new products, software updates, and account upgrades.
  • Developed and implemented sales, on-boarding, and retention processes to improve department and services.
  • Effectively generate merchant statements for clients to demonstrate value of products and services.
  • Tracked and Trained personnel on department process, software products, and equipment based on participation in key skills development exercises.
  • Tracked and Monitored team's performance, adhered to service level agreements (SLAs) and provided detailed job training specific to departments.
  • Delivered and tacked services to locations within specific timeframes to meet deadline and rollout dates.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Implemented sales process improvement initiatives within department.
  • Created and maintained spreadsheets for client projects and employee tracking.

Office Manager

Caliber Collision
06.2014 - 05.2017
  • Conducted performance reviews for 30 employees and successfully grew 4 out of 8 employees to become managers or received positional promotions.
  • Established workflow processes, monitored daily productivity, communicated objectives, and implemented modifications to various divisions to meet deadlines and adhere to company processes; and improve overall performance and morale of personnel.
  • Created excel spreadsheets to monitor progress of employees with trainings, safety and security classes to meet deadlines and annual re-certifications.
  • Managed and processed payroll for all employees, created shift schedules for 10 employees to ensure efficient and successful day-to-day operations, as well as maintain company's digital and physical filing systems.
  • Coached and on-boarded new hires on company processes, while managing body shop team to achieve maximum production to execute industry standards.
  • Reviewed and clarified documentation with employees to ensure understanding and compliance.
  • Reviewed client and staff feedback to address and execute appropriate business decisions and changes to meet needs of clientele and staff's concerns.

Front End Manager

Albertsons
03.1990 - 07.2014
  • Oversaw cashier operations, bookkeeping and security.
  • Recorded financial transactions and performed account reconciliations.
  • Evaluated employee performance and made recommendations for improvements.
  • Developed and implemented robust training and mentoring strategies.
  • Maintained strong customer relations and effective customer service standards.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Strategically scheduled 15-25 team members to maintain optimal staffing at all times.
  • Monitored cash drawers in 12-16 checkout stations to verify adequate cash supply.
  • Created employee schedules to align coverage with forecasted demands.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Education

High School Diploma -

Buena Park High School
Buena Park, CA
07.1990

Skills

    • Retention support
    • Fluent in ASL Sign Language
    • Documentation and reporting
    • Customer service management
    • Staff Management
      • Team collaboration
      • Employee supervision
      • Technical Support
      • Adobe Photoshop
      • Microsoft Office Suite

Timeline

Merchant Services Manager

UpdatePromise
05.2017 - Current

Office Manager

Caliber Collision
06.2014 - 05.2017

Front End Manager

Albertsons
03.1990 - 07.2014

High School Diploma -

Buena Park High School

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Krista Lucchino