Gerardo Cardenas
Pomona,CA
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of what needs to be done in order to improve in any situation. Motivated to learn, grow and excel in in any job.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle
09.2020 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems and increase efficiency in the service department.
Food Preparer
Valentinos Pizzeria
06.2018 - 07.2020
- Coordinated food handling in alignment with sanitation standards.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Ensured proper handling and preservation methods while packaging and storing food products.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Maintained composure and work quality while under stress.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Cashier
Juicys Food
09.2017 - 09.2017
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Counted cash in register drawer at beginning and end of shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers by answering questions and fulfilling requests.
Busboy
Juciys Food
09.2016 - 09.2016
- Monitored and replenished display inventory and restructured according to available stock.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Greeted customers and answered any questions.
Education
Bachelor of Arts - Nutrition
Mount San Antonio College
Walnut, CAHigh School Diploma -
Pomona High School
Pomona, CA05.2018
Skills
- First Aid/CPR
- Proficient hearing
- Proficient vision
- Project organization
- Organization
- Communications
Certification
- First Aid/CPR Certified
- Cisco Certified Network Associate (CCNA)
- SERVsafe certified
Timeline
Service Manager
Chipotle
09.2020 - Current
Food Preparer
Valentinos Pizzeria
06.2018 - 07.2020
Cashier
Juicys Food
09.2017 - 09.2017
Busboy
Juciys Food
09.2016 - 09.2016
Bachelor of Arts - Nutrition
Mount San Antonio College
High School Diploma -
Pomona High School