Summary
Overview
Work History
Education
Skills
Timeline
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Krista Marsh

Clark,CO

Summary

Performance-oriented, bringing over 15-years of background in customer service and public relations marked by sales and administrative excellence. Well-organized leader with excellent project management skills. Effectively cultivating connections to enhance customer satisfaction and long-term loyalty. Passionate about promoting lasting client relationships by delivering quality service and unparalleled support.

Overview

9
9
years of professional experience

Work History

Care Coordinator/Travel Coordinator

Transcarent
09.2019 - Current
  • Verified and finalized arrangements to deliver smooth and efficient travel for clients and employees.
  • Arranged hotel accommodations, cars or drivers and all related documentation.
  • Set up domestic and international flights for staff and contractors.
  • Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
  • Reviewed, input and paid invoices for travel-related services.
  • Maintained thorough and accurate records of transactions.
  • Built strong, lasting relationships with clients

Supervisor

Indian Tree Animal Hospital
10.2017 - 09.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed inventory through effectively ordering and stocking front of house supplies.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Answered customer telephone calls promptly

911 Emergency Dispatcher

Arvada Police Department
04.2017 - 10.2017
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.

Firefighter/EMT

Colorado Springs Fire Department
02.2015 - 05.2017
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.

Education

Psychology

Front Range Community College
Westminster, CO

Fire Science

North Washington Fire Academy
Denver, CO

Emergency Medical Technology

Saint Anthonys Emergency Medical Training
Denver, CO
03.2013

Skills

  • Strong Communication and Interpersonal Skills
  • High-Volume Environments
  • Stress Management
  • Client Needs Assessment
  • Business Relationship Management
  • Hospitality Management
  • Problem-Solving Ability
  • Customer Loyalty and Experience
  • Office Administration
  • Hospitality and Accommodation
  • POS Systems

Timeline

Care Coordinator/Travel Coordinator

Transcarent
09.2019 - Current

Supervisor

Indian Tree Animal Hospital
10.2017 - 09.2019

911 Emergency Dispatcher

Arvada Police Department
04.2017 - 10.2017

Firefighter/EMT

Colorado Springs Fire Department
02.2015 - 05.2017

Psychology

Front Range Community College

Fire Science

North Washington Fire Academy

Emergency Medical Technology

Saint Anthonys Emergency Medical Training

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Krista Marsh