Krista Mathias
Riverview,FL
Summary
Detail-oriented professional with a strong passion for continuous learning and growth within the insurance industry. Possesses a solid foundation in customer service and administrative tasks, enabling quick comprehension of complex insurance policies and regulatory requirements. Eager to leverage existing skills while further developing expertise to enhance member satisfaction in the Member Relations role. Committed to delivering exceptional service and fostering positive relationships with our members.
Overview
6
6
years of professional experience
Work History
Insurance Professional
USAA
Tampa, FL
03.2024 - Current
- Delivered consultative insurance solutions to military members and their families, consistently maintaining USAA’s standard for industry-leading member satisfaction and loyalty.
- Leveraged deep knowledge of policy underwriting and state-specific regulations to provide accurate, comprehensive coverage recommendations that aligned with individual member needs and risk profiles.
- Consistently met or exceeded expectations for sales while ensuring adherence to rigorous financial and insurance regulatory standards.
- Demonstrated a commitment to industry mastery by completing the AINS 102 designation, applying advanced principles of risk and insurance to daily member interactions.
- Managed customer interactions by promptly resolving insurance-related inquiries and issues to improve satisfaction outcomes.
Sales/Customer Service Representative
Cicciarelli Agency
Brandon, FL
04.2023 - 02.2024
- Handled customer inquiries and high-volume calls to solve billing, policy, and renewal questions independently resolving numerous issues.
- Resolved customer inquiries via phone, email, and chat platforms efficiently and professionally.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Acted as a primary point of contact for dissatisfied customers, successfully de-escalating service concerns through empathetic listening and rapid problem-solving.
Restaurant Manager
Jimmy Jodoin
Forest Park, IL
08.2022 - 04.2023
- Carefully interviewed, selected, trained and supervised staff.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Dealt with employee and customer concerns in a professional manner.
- Wrote staff schedules weekly and delegated tasks accordingly to employees.
- Managed Front of House staff operations with over 15 employees.
Operations Agent
Parcelshield Holding LLC
Danville, IL
12.2019 - 05.2021
- Monitored customer feedback and efficiently managed concerns to ensure a positive service experience.
- Handled coordination and execution of upwards of 150 daily incoming and outgoing tasks, emphasizing timely completion and accuracy.
- Collaborated with cross-functional teams to resolve operational issues efficiently.
- Streamlined documentation processes to enhance compliance and accuracy in reporting.
Education
Associate of Science - General Studies
Danville Area Community College
Danville, IL05-2021
Skills
- Documentation skills
- Policy analysis
- Reporting skills
- Regulatory compliance
- Critical thinking
- Customer service
Timeline
Insurance Professional
USAA
03.2024 - Current
Sales/Customer Service Representative
Cicciarelli Agency
04.2023 - 02.2024
Restaurant Manager
Jimmy Jodoin
08.2022 - 04.2023
Operations Agent
Parcelshield Holding LLC
12.2019 - 05.2021
Associate of Science - General Studies
Danville Area Community College