Krista Mitchell
South Saint Paul,MN
Summary
Resourceful Accounting professional with 15 years of experience in insurance processing and policy management. Organized and dependable candidate successful at managing multiple priorities and deadlines with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
POS Account Analyst
Illumifin (Formerly LTCG)
Eden Prairie, MN
09.2019 - Current
- Interacted professionally with clear, intentional communication and set appropriate expectations on timeline of deliverables.
- Managed multiple accounts simultaneously while adhering to strict deadlines and maintaining attention to detail.
- Trained junior analysts on best practices for account analysis procedures, enhancing overall team performance levels.
- Developed strong relationships with Home Office through excellent customer service skills and consistent follow-up on inquiries or concerns.
- Prepared working papers, reports and supporting documentation for audit findings.
Sr. RCM Representative
HCMC
10.2017 - 08.2019
- Reviewing registration of insurance coverage, QA of ICD-10 codes and working with coding to correct, following HIPAA compliance guidelines when working with medical records and secure information, evaluating rejection reasons by using problems solving and critical thinking skills to correct claim
- This environment was fast paced, daily required volumes were 12 invoices or more per hour
- In order to keep up with demand it was vital to have exemplary time management and organizational skills.
Scheduling Coordinator
University of MN Physicians
Minneapolis
12.2015 - 09.2017
- Registration of new patients in Epic (medical record system), updating current patient information, evaluating symptoms of patient to medical protocol from each specialty, special focus on clinic protocol for each diagnosis due to doctor specialty variability, following HIPAA guidelines and Joint Commission guidelines at all times
- Call center was required to stay within clinic requirements for incoming calls, returning calls on messages and urgent matters.
POS Account Analyst
Illumifin (Formerly LTCG)
Eden Prairie, MN
11.2012 - 12.2015
- Identified potential risks within accounts, mitigating potential losses through proactive measures.
- Supported Account Manager with incoming inquiries from existing clients.
- Collected and reported monthly expense variances and explanations.
- Enhanced team productivity with efficient communication, delegation, and prioritization of tasks.
- Tracked funds, prepared deposits and reconciled accounts.
- Trained new employees on accounting principles and company procedures.
- Diminished outstanding debts by analyzing accounts for issues.
Customer Service Representative
Illumifin (Formerly LTCG)
Eden Prairie, MN
08.2007 - 11.2012
- Multitasking between incoming insured and agent calls while maintaining client service levels across 14 different clients
- Handled customer inquiries and suggestions courteously and professionally.
- In-depth understanding of LTCG proprietary platforms to assist callers through a satisfied resolution
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Daily processing of incoming email requests to the message center to maintain the 48 hour turn around time, scrubbing outgoing emails to prevent the release of PHI and ensure compliance with HIPAA laws
- Upkeep of procedure documentation and email templates per DOI rules
- Award received for outstanding system improvements within the customer service message center.
Education
High School Diploma -
Henry Sibley High School
West Saint Paul, MNSkills
- Windows based operations systems
- EPIC Healthcare Management system
- Peoplesoft/Oracle Payroll System
- Long Term Care Financial Management System (FMS)
- Payroll/Pension account reconciliation, unknown funds investigation
- AR Aging reports and suspense reports, weekly and monthly
- Proficient with all facets of billing/invoicing and accounts payable processing
- ICD-10 code interpretation and QA, Healthcare Claims Submission and QA
Timeline
POS Account Analyst
Illumifin (Formerly LTCG)
09.2019 - Current
Sr. RCM Representative
HCMC
10.2017 - 08.2019
Scheduling Coordinator
University of MN Physicians
12.2015 - 09.2017
POS Account Analyst
Illumifin (Formerly LTCG)
11.2012 - 12.2015
Customer Service Representative
Illumifin (Formerly LTCG)
08.2007 - 11.2012
High School Diploma -
Henry Sibley High School