Krista Pierson
Cleves,OH
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Excellent interpersonal, time management, and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Public Inquiries Assistant
University Of Cincinnati
cincinnati , ohio
09.2021 - Current
- Assist and inform customers in response to requests and inquiries received by telephone, web portal, 2-way radio, e-mail, or in person; refer customer to other sources if needed.
- Accurately enter information into the AiM and Ready work management systems to produce work orders. Create and maintain work control reference material using Microsoft Office.
- Resolve problems, questions, and complaints. Follow up to ensure consistent maintenance of conditions favorable to customer when necessary.
- Assist with and/or perform research to determine solutions to problems affecting customers to determine nature and magnitude of problems or complaints and/or to study particular products, practices or services on behalf of customers.
- Maintain records, data, documentation, and reports regarding calls, correspondence, contacts, and actions.
Owner/Graphic Designer
Phoenix Creative, LLC
12.2004 - Current
- Manage all aspects of running a business.
- Develop creative design for print materials, brochures, textbooks, catalogs, manuals, weekly grocery advertisements along with corresponding versions.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Perform text editing/quality control for all projects.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Employ design fundamentals when selecting typography, composition, layout, and color in design work.
Paraprofessional Assistant
Cincinnati Public Schools - Westwood School
08.2016 - 09.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Helped teacher prepare instructional material and displays.
- Reported on student progress, behavior, and social skills to parents.
- Administered tests and assessments to evaluate student progress and performance. Dibels and Benchmark test all children in class.
- Enforced rules and instructions to maintain discipline.
- Substitute and monitor class when teacher is unavailable.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Graphic Designer
Thomson Custom Publishing
05.2000 - 12.2004
- Created textbook cover designs for 30+ sales reps and handle any client concerns.
- Completed final touches for projects such as images sizes and font selection.
- Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
- Implemented design feedback from customers to improve project outcomes.
- Create page layout/design and text editing for internals.
- Create and scan images to be web ready.
Education
Bachelor of Arts - Graphic Design
University of Mount Saint Joseph
Cincinnati, OHSkills
- Mac and PC software capable
- Dependable and Responsible
- Flexible and Adaptable
- Cultural Awareness
- Excellent Communication
- Self-Motivated
References:
Janet Sink - 513-919-9644
Lindsey Bird - 513-227-5884
Michelle Neyer - 513-720-1220
Timeline
Public Inquiries Assistant
University Of Cincinnati
09.2021 - Current
Paraprofessional Assistant
Cincinnati Public Schools - Westwood School
08.2016 - 09.2021
Owner/Graphic Designer
Phoenix Creative, LLC
12.2004 - Current
Graphic Designer
Thomson Custom Publishing
05.2000 - 12.2004
Bachelor of Arts - Graphic Design
University of Mount Saint Joseph
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