KRISTA P O Z A I C
Cape Coral
Summary
Accomplished healthcare leader with over 30 years of experience in operations management, legal nurse consulting, and clinical excellence. Proven ability to oversee and optimize all facets of healthcare operations, ensuring efficiency, cost control, and long-term business success. Skilled in medical record review, case story crafting, and expert clinical analysis, providing invaluable insights to support legal teams and healthcare organizations. Recognized for exceptional communication, strategic leadership, and project management skills, with a talent for mentoring high-performing teams and driving professional development. Adept at identifying and addressing operational challenges proactively, optimizing processes, and ensuring quality patient care. A results-driven professional dedicated to improving healthcare outcomes and supporting organizational objectives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner
SW Legal Nurse Consulting
05.2024 - Current
- Meet with attorney clients to develop strategic relationships and ensure client satisfaction.
- Prepare medical case review, detailed medical timelines, and summary of medical findings.
- Identify red flags and deviations from nursing standards of care, outcomes to treatment, or pre-existing conditions.
- Educate attorney clients on medical terminology, disease and injury process, and the impact these may have on life wellbeing.
- Identifies and retains expert witnesses as desired.
- Functions as Nurse Observer for Defense Medical Exams to ensure accurate and fair representation of medical issues and provide detailed reports to attorney clients.
Owner
Come to the Well IV Therapy
04.2023 - Current
- Provided clients with expert guidance on vitamin therapy and medically supervised weight management.
- Overseeing operations to ensure the highest standards of care.
- Educating clients on the benefits of IV hydration and nutrient therapy.
- Developed personalized wellness plans tailored to the clients unique health goals.
- Work closely with medical professionals to offer safe and effective treatments that support overall well-being, enhance energy levels, boost immunity, and promote sustainable weight loss.
- Through client education and evidence-based practices, empowered individuals to take control of their health and achieve optimal results.
Director of Clinical Operations
Trilogy Home Healthcare
12.2022 - 06.2024
- Oversee daily operations of the home health agency, ensuring compliance with state and federal regulations.
- Develop and implement policies and procedures that promote patient rights and enhance the quality of care.
- Manage staffing, including nursing, physical therapy, occupational therapy, social work and speech therapy.
- Ensure that all services provided meet the standards set by Medicare and other regulatory bodies.
- Collaborate with healthcare professionals to develop individualized care plans for clients.
- Monitor patient outcomes and satisfaction, making adjustments to services as necessary.
- Facilitated knowledge sharing among staff through organized training sessions, workshops, and conferences on best practices in clinical operations management.
- Foster a positive work environment that encourages teamwork and professional development.
- Reduced operational costs through efficient resource allocation and budget management.
Director of Operations
Amedisys Home Health
09.2019 - 12.2022
- Successfully turned a consistently negative NIFO care center (prior to my leadership) to positive and met and exceeded all financial expectations
- Successfully managed the changes brought by PDGM and RCD
- Consistently lead my team to tremendous year over year growth (32% last year) by establishing creative new relationships with community partners
- Successfully increased gross margin by 12% last year
- Increased accountability in field staff to decrease Days to RAP to 1.36 days and increased our overall synch time within 24 hrs to 99%
- Trained staff in Home Care Home Base Documentation System
- Significantly decreased staff turnover and increased employee satisfaction results
- Successfully developed a comprehensive plan to reduce ACH
- Met and exceeded budgeted admission goals in collaboration with the BD team
- Used knowledge, experience and other resources as necessary to make logical decisions, solve problems, analyze work processes and made suggestions for improvement
- Developed care center budgets in coordination with the Area Vice President of Operations
- Ensured issues and deficiencies identified during internal or external surveys or audits were addressed and corrected
- Monitored and controlled care center budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement
- Created a culture focused on patient service and satisfaction, resulting in improved patient loyalty and retention
- Managed daily operations of care center and monitored activities to verify compliance with COPs and safety regulations
Clinical Manager
Amedisys Home Health
04.2017 - 09.2019
- Reviewed requests for services and determined patient eligibility and suitability for home care
- Oversaw payor verification and pre-certification requirements
- Communicated with payors and their representatives with updates and responded to requests for information
- Responsible for review of documentation of other staff members including OASIS data collection, Starts of care, re-certification, physician orders, daily progress notes and other related documents ensuring appropriateness of care, delivery and documentation requirements are met
- Ensured missing/incomplete and/or untimely documentation issues were resolved
- Oversaw and assisted clinicians in establishing immediate and long-term patient goals, setting priorities and developing Plan of Care
- Oversaw the management and delivery of patient care, including utilization management, episode management and patient outcomes
- Oversaw the assignment of the appropriate clinical pathways and implementation of the plan of care and physicians' orders for patients
- Lead regular patient care conferences and promoted coordination and communication of information relevant to the care of the patient to ensure quality of care
- Provided direct patient care when needed
Registered Nurse
Paramed Home Health
03.1998 - 04.2017
- Assessed patient care needs and risk factors
- Respected patient's privacy, autonomy, ethnic, spiritual and cultural differences
- Developed patients plan of care that reflected their individual needs
- Provided nursing care including assessments, disease process teaching, medication reconciliation and management, IV therapy and wound care management, observation and assessment
- Monitored clients progress towards established goals
- Maintained accurate and complete records
- Provided top-notch care, implementing infection control procedures to protect patients and staff
- Recognized changes requiring nursing intervention and implemented appropriate care to reduce risks
- Maintained safe, caring environments for patients and families
- Educated patients, family members, and caregivers on conditions and treatment protocols to aid in compliance and improve outcomes
- Administered medications to patients and monitored patients for reactions or side effects
- Consulted and coordinated with healthcare team members to assess, plan, implement, and evaluate patient care plans
- Modified patient treatment plans as indicated by patients' responses and conditions
- Trained student and newly-registered nurses in the correct nursing procedures and performance strategies
Clinical Educator, IV Therapy
Cambridge Memorial Hospital
02.2007 - 05.2012
- Provided Vascular Access Consultation to staff and patients
- Implemented quality improvement initiatives, patient safety and accreditation standards within infusion therapy
- Development, implementation and reporting of quality indicators related to infusion therapy
- Assessed learning needs of staff, developed, implemented and evaluated hospital wide clinical learning programs and services
- Developed internet based clinical learning resource
- Critically analyzed and integrated evidence based practice in the development of policies, procedures and standards
- Clinical coach for direct care staff
- Supported direct care staff in the development of clinical expertise in venous access/care and management of central venous access devices
- Successfully reduced overall IV therapy costs of equipment throughout the hospital
- Lead educator for implementation of smart pumps
- Coordination of product trials
- Inserted PICC lines
- Managed PICC line team
Education
Bachelor of Science - Nursing
McMaster University
Hamilton, OntarioCertification - Nursing and Health Care Leadership Management Program
McMaster University
Hamilton, OntarioCertification - Chemotherapy Administration Certification
Desousa Institute
Toronto, OntarioCertification - Healthcare Leadership Certification
Dorothy Wylie Leadership Institute
Toronto, OntarioCommunity Health Certification - Community Health
Canadian Nurses Association
Ottawa, OntarioDiploma - Nursing
Humber College
Etobicoke, OntarioSkills
- Legal Nurse Consulting
- Nursing Knowledge & Education
- Medical Record Analysis
- Strategic planning
- Time management
- Networking and collaboration
- Process improvements
- Client education
- Regulatory compliance
- Expert witness identification
- Evidence-based practices
- Verbal and written communication
- Consulting
- Quality management systems
- Attention to detail
- Teamwork and collaboration
Certification
- Legal Nurse Consulting Certification
- Advanced Nursing Leadership and Management
- Quality Management
- Critical Appraisal & Research Analysis
- Inter-Professional Teams
- Conflict Management
- Chemotherapy Administration Certification
- Healthcare Leadership Certification
- Community Health Certification
- Advanced Vascular Access Certification
- Pediatric and Adult Advanced Intravenous Therapy Certification
Timeline
Owner
SW Legal Nurse Consulting
05.2024 - Current
Owner
Come to the Well IV Therapy
04.2023 - Current
Director of Clinical Operations
Trilogy Home Healthcare
12.2022 - 06.2024
Director of Operations
Amedisys Home Health
09.2019 - 12.2022
Clinical Manager
Amedisys Home Health
04.2017 - 09.2019
Clinical Educator, IV Therapy
Cambridge Memorial Hospital
02.2007 - 05.2012
Registered Nurse
Paramed Home Health
03.1998 - 04.2017
Certification - Nursing and Health Care Leadership Management Program
McMaster University
Certification - Chemotherapy Administration Certification
Desousa Institute
Certification - Healthcare Leadership Certification
Dorothy Wylie Leadership Institute
Community Health Certification - Community Health
Canadian Nurses Association
Diploma - Nursing
Humber College
Bachelor of Science - Nursing
McMaster University
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