Krista Pummer
Catasauqua,PA
Summary
Dynamic Associate Account Manager with proven success at B.Braun Interventional Systems, leveraging data analytics and negotiation skills to drive revenue growth. Expert in cross-functional collaboration and strategic planning, consistently delivering detailed reports and fostering strong client relationships. Adept at managing multiple projects while ensuring accurate results.
Overview
13
13
years of professional experience
Work History
Associate Account Manager
B.Braun Interventional Systems
Bethlehem, PA
09.2022 - Current
- Managed IDN accounts and maintained strong customer relationships.
- Resolved client inquiries and concerns promptly to ensure satisfaction.
- Managed multiple projects simultaneously while meeting deadlines.
- Developed strategies to increase revenue from current customers.
- Negotiated pricing agreements with clients based on company guidelines.
- Prepared and presented detailed reports on account usage and growth opportunities to executive leadership.
- Implemented annual price increases to maintain gross profit.
- Drafted and negotiated contract terms in accordance with company policies and procedures.
- Reviewed legal documents, purchase agreements, and other types of contracts.
- Provided support for special projects as required by management team.
- Created reports to predict profitability and gross margin.
- Remained highly organized and detail-oriented while working on several contracts simultaneously.
Customer Service Representative
B.Braun Interventional Systems
Bethlehem, PA
08.2018 - 09.2022
- Accurately entered customer orders and ensured timely delivery.
- Generated daily sales reports for sales support teams.
- Fostered relationships with customers and sales representatives through trust.
- Resolved complaints and concerns with a sensitive approach.
- Communicated backorders and order issues to customers and staff efficiently.
- Organized important documents in a systematic filing system.
Credit Adjustment Analyst
B.Braun Medical Inc
11.2012 - 08.2018
- Ran reports using AO SAP
- Assisted other team members with questions
- Analyzed customer short payments and other payment disputes
- Worked closely with credit and collections team
- Organized files for effective follow ups and quick references
- Investigated damages, shortages, and other discrepancies with carriers and warehouse
- Reviewed returned unidentified product at warehouse to the appropriate customer order
- Maintained multiple accounts to keep deductions under department requirements for month end deadlines
Education
Bachelors - Business Administration
DeSales University
04-2025
Skills
- Microsoft Office - Excel - Word
- Cross-functional collaboration
- Prioritizing workflows
- Sales meetings and orientations
- Contract negotiations
- Data analytics
- SAP Super User
- Sales reporting
- Cost reviewing
- Power BI
- Negotiation skills
- Financial analysis
- Data-driven decision making
- Market analysis
- Strategic planning
- Database management
Timeline
Associate Account Manager
B.Braun Interventional Systems
09.2022 - Current
Customer Service Representative
B.Braun Interventional Systems
08.2018 - 09.2022
Credit Adjustment Analyst
B.Braun Medical Inc
11.2012 - 08.2018
Bachelors - Business Administration
DeSales University