Krista Scott

Oversaw scheduling, staffing needs, recruitment, onboarding, and training of employees

Trained teams on operational best practices, safety protocols, and customer service procedures

Developed, implemented, and monitored standard operating procedures to improve team efficiency

Supervised day-to-day employee workflow to maximize productivity

Assisted with special projects and initiatives assigned by management

• Engaged with patients efficiently to gather information and prepare for blood draws.
• Labeled collection tubes accurately and handled biological specimens with adherence to safety protocols.
• Executed blood sample collections using various techniques, ensuring patient comfort throughout the process.

• Greeted and roomed patients to ensure a welcoming environment and provided initial care assessments.
• Conducted vital signs measurements and documented patient concerns for physician review.
• Educated patients on post-visit care instructions to facilitate better health outcomes.
• Assisted in preparing exam rooms, ensuring sterile environments, and maintaining supply inventory.
• Managed appointment scheduling and performed administrative tasks such as answering phones and processing medical records.