Caridad Diaz
Miami,USA
Summary
Retail Supervisor with proven ability to enhance productivity and streamline operations. Expertise in inventory management and delivering exceptional customer service. Strong communication and problem-solving skills contribute to effective team leadership and positive customer interactions.
Overview
20
20
years of professional experience
Work History
Merchandising Execution Supervisor
THE HOME DEPOT
Miami, FL
05.2022 - Current
- MEASs directly supervise the activities of Merchandising Execution Associates as they merchandise and maintain various product sets in The Home Depot retail environment to enhance customer experience, increase sales, and maximize inventory turns
- MEASs direct the work priorities of MEA teams based on the directives of the Merchandising Execution Manager (MEM), while building and maintaining strong relationships with HD store personnel to execute merchandising strategy.
Merchandising Execution Associates
THE HOME DEPOT
Miami, FL
01.2020 - 05.2022
- Merchandise projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience
- MEAs execute merchandising strategies and ensure products are displayed correctly to drive sales
- MEAs work in teams, with on-site supervision and provide service to multiple departments in the store
- Focus is on general bay service, projects and product resets while always keeping safety, accuracy, and efficiency at the forefront
- MEAs build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers
Sales Associate
THE HOME DEPOT
Miami, FL
09.2005 - 01.2020
- Facilitated customer item selection and provided recommendations to enhance sales opportunities.
- Stocked, replenished, and organized inventory with precision and efficiency.
- Supported team members and management in cash handling and specialty order processing.
- Coached new hires to ensure smooth onboarding and operational readiness.
Branch Banker II
BB&T
Marathon, FL
08.2019 - 01.2020
- Perform transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier’s checks and redeeming savings bonds
- Perform more complex transactions (with assistance as necessary) such as: large commercial deposits, ATM servicing, vault/cash ordering, Teller cash recycle, close out transactions, cash advances, loan exception clearing
- Provide professional client service, which includes, but is not limited to: performing accurate transactions, welcome the client, smiling, using the client’s name during the transaction, and thanking each client for his or her business
- Adhere to internal controls, operational procedures as outlined in Branch Operations Manual (BOM), and risk management policies. Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines
- Support team sales process by making client calls, checking for client offers, and identifying client needs or opportunities fulfilling the need or referring the client to the appropriate branch team members or specialist
- Serve as secondary (back-up) contact for new account openings and problem resolution, cross-selling applicable products and services to clients and prospects.
Receptionist
DADE MEDICAL COLLEGE
Miami, FL
12.2011 - 05.2013
- Managed receptionist area, greeting students and visitors while addressing inquiries.
- Answered phone calls, transferring to appropriate departments or documenting messages.
- Scheduled appointments efficiently as needed to optimize office flow.
- Drafted documents for distribution of school information to stakeholders.
- Collected student payments, ensuring timely processing and accurate records.
- Gathered information from new students to maintain updated records.
- Ordered supplies for offices and classrooms, ensuring availability of essential materials.
- Communicated with teachers and staff regarding school updates and scheduling changes.
Education
Associate of Science -
Miami Dade College
Miami, FL05-2013
Skills
- Microsoft Office proficiency
- Bilingual communication
- Retail software expertise
- Planogram execution
- Visual merchandising
- Team leadership
- Effective communication
- Customer service
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Merchandising Execution Supervisor
THE HOME DEPOT
05.2022 - Current
Merchandising Execution Associates
THE HOME DEPOT
01.2020 - 05.2022
Branch Banker II
BB&T
08.2019 - 01.2020
Receptionist
DADE MEDICAL COLLEGE
12.2011 - 05.2013
Sales Associate
THE HOME DEPOT
09.2005 - 01.2020
Associate of Science -
Miami Dade College
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