Krista Shidlovsky
Newington,CT
Summary
Results-oriented General Manager with 2+ years of experience in the food service industry, complemented by 6 years as a supervisor. Skilled in driving operational excellence, fostering high-performance teams, and overseeing all store operations. Proven expertise in hiring, training, and enhancing customer relations to ensure optimal service delivery and satisfaction. Seeking to leverage administrative background and track record of success to contribute to a dynamic team.
Overview
12
12
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
Newington, CT
08.2022 - Current
- Enhanced efficiency throughout store operations by overseeing staffing, budgeting, and inventory management.
- Increased staff retention by 52% through innovative hiring and onboarding processes.
- Established a system of regular performance reviews that provided constructive feedback and led to improved training initiatives.
- Streamlined payroll and scheduling management for greater accuracy and productivity.
- Leveraged business analysis methods to highlight growth potential, contributing to a 15% boost in profitability.
- Nurtured strong customer relationships with high-quality service, effectively resolving issues in a timely manner.
Assistant Manager
Starbucks Coffee Company
Bloomfield, CT
01.2022 - 08.2022
- Facilitated teamwork among store employees to deliver exceptional customer service consistently
- Implemented effective strategies for operational excellence utilizing business analysis, resulting in increased profit margins.
- Promoted brand-centric celebrations for holidays and dedicated months.
Shift Supervisor
Starbucks Coffee Company
Manchester, CT
05.2021 - 12.2021
- Revitalized Clean, Safe, and Ready protocols, enhancing store cleanliness and boosting customer satisfaction scores.
- Aligned employee passions with store needs to cultivate a cohesive team environment.
Shift Supervisor
Starbucks Coffee Company
Newington, CT
01.2015 - 05.2021
- Established welcoming environment for customers and staff through community partnerships.
- Trained and led team of new shift supervisors to enhance operational efficiency.
- Utilized Starbucks' proprietary tools to boost employee knowledge in operations and inventory management.
- Recognized as Partner of the Quarter for outstanding contributions.
Barista
Starbucks Coffee Company
Southington, CT
06.2013 - 01.2015
- Achieved high-quality customer support to enhance client satisfaction.
- Maintained rigorous product standards to ensure compliance and reliability.
- Streamlined daily workflow to improve efficiency and productivity.
- Received Partner of the Quarter award for outstanding performance.
Education
High School Diploma -
Newington High School
Newington, CT06-2010
Skills
- Administrative Skills
- Leadership & Team Development
- Problem Solving
- Customer Relations
- Operational Management
- Strategic Planning
- Hiring & Onboarding
- Performance Management
- Payroll Administration
- Business Analysis
- Staff Training & Development
- Scheduling & Time Management
- Inventory Management
- Customer Service Excellence
Timeline
Store Manager
Starbucks Coffee Company
08.2022 - Current
Assistant Manager
Starbucks Coffee Company
01.2022 - 08.2022
Shift Supervisor
Starbucks Coffee Company
05.2021 - 12.2021
Shift Supervisor
Starbucks Coffee Company
01.2015 - 05.2021
Barista
Starbucks Coffee Company
06.2013 - 01.2015
High School Diploma -
Newington High School