KRISTA SIGNORELLI
Rochester,NY
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Rochester Regional Health- Unity Hospital Chronic Dialysis
01.2023 - Current
- Conduct a thorough assessment of each patient's medical status upon admission and throughout the patient's course of treatment; provide regular patient status updates.
- Assist in the implementation of the patient's treatment plan under the direction of the Registered Nurse (RN); initiate and discontinue dialysis treatments using multiple access sites (CVC, AVF/AVG); administer IVP medications to dialysis patients.
- Became a unit preceptor after 6 months of employment, which included taking a RRH provided class
- Nurse to Patient Ratio is 1:4.
- This unit holds 24 chairs and is open from 6am to 10pm Monday through Saturday
- It offers 3 shifts for patients to receive their treatments that vary from 3 to 4.5 hours per patient
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
Emergency Department Access Specialist
Strong Memorial Hospital
06.2018 - 12.2022
- Greet and register: patients, families, visitors, external and internal customers, offering excellent customer service and providing the very best patient experience.
- Triage patient calls, assess the urgency of a situation and determine the appropriate action (or appropriate person to talk to), serves as a focal point for handling complaints, and as front-line problem solver.
- Answer all incoming phone calls when working in the communications center, routing all calls as appropriate
- Coordinate transportation for discharged or transferred patients as needed.
- Ensure that an accurate and complete full registration of the patient is completed prior to the discharge of the patient inclusive of insurance verification for new and self-pay patients.
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Leveraged knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
- Enhanced data accuracy in patient records through meticulous documentation of access-related information.
- Monitored patient satisfaction, generating valuable feedback to inform ongoing process improvements and enhance the overall experience.
- Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
- Served as a trusted resource for colleagues seeking guidance on complex access issues, sharing expertise and offering practical solutions to address challenges.
General Manager
Dairy Queen
04.2012 - 06.2018
- Daily development of assistant managers through coaching, delegation, and performance-based feedback
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Raised property accuracy and accountability by creating new automated tracking method.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Responsible for making sure all standards, and procedures are being following according to company policy, along with health and labor department regulations
- Handling customer complaints following the "BLAST" model provided by corporate
- Creater of DQ employee of the month program
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
Certificate - Nursing
Isabella Graham Hart School Of Practical Nursing
Rochester, NY11.2022
High School Diploma -
Victor High School
Victor, NY06.2009
Skills
- Medication Administration
- Direct Patient Care
- Vital signs monitoring
- HIPAA Compliance
- Compassionate Care
- Physical Assessment
- Clinical Documentation
- Clinical judgment
- Documentation accuracy
- Medication Dispensing
- Patient Assessments
- Immunization Administration
- Catheter Care
- Documenting intake
- EMR / EHR
- Emergency Response
- Patient relationship building
- Care Planning
- Patient triaging
- Healthcare Software Proficiency
- Preventive Care
- Caregiving skills
- Staff Supervision
- Chronic Disease Management
- Mental Health Support
- Outpatient Care
- CPR/AED
- Infection Control
- Specimen Collection
- Patient support
- Epic Systems
References
- Steve DeSimone, (607)-644-4163
- Misty Allen, (585)-276-7687
- Ashley Neal, (585)-748-9586
Affiliations
- National Kidney Foundation
- NALPN
- ANNA
Certification
- ACLS Training
- BLS Training
- PALS Training
- Licensed Practical Nurse
Timeline
Licensed Practical Nurse
Rochester Regional Health- Unity Hospital Chronic Dialysis
01.2023 - Current
Emergency Department Access Specialist
Strong Memorial Hospital
06.2018 - 12.2022
General Manager
Dairy Queen
04.2012 - 06.2018
Certificate - Nursing
Isabella Graham Hart School Of Practical Nursing
High School Diploma -
Victor High School
- ACLS Training
- BLS Training
- PALS Training
- Licensed Practical Nurse
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