Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Receptionist

Krista Skalitzky

Columbus,WI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Senior Processing Technician

QBE Insurance
06.2017 - 05.2023
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.
  • Kept up-to-date with industry trends by participating in professional training opportunities, and networks.
  • Prepared audit reports and distributed to respective stakeholders.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
  • Executed audit phases and entered data into accounting software for analysis.
  • Interviewed auditees to gather data needed to conduct audits.

Business Processing Technician

QBE Insurance
10.2006 - 08.2016
  • Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
  • Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
  • Solicited and marketed to business and community events and performed outbound calling.
  • Gathered insurance documents to answer questions and exchange information with co-workers and management.
  • Collaborated with policyholders, team members and insurance agents to modify, update and process policies.
  • Calculated and issued policyholders' premiums, refunds and adjustments.
  • Managed escalation and resolution processes with external vendors to drive turnaround times.
  • Conducted data entry and recordkeeping to maintain client information.
  • Supported [Type] team by identifying issues and presenting resolutions.
  • Contributed to team-wide goals to improve processes and integrate additional functions into daily operations.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Calculated adjustments, premiums and refunds.
  • Modified, updated and processed existing policies.

Student Loan Processor

Great Lakes Higher Education
01.2001 - 10.2006
  • Reviewed loan files for completeness, identified missing documentation, and verified with external vendors.
  • Entered data of multiple student loans into loan processing software to process consolidation loan as eligible.
  • Adhered to student loan principles and regulations.
  • Provided quick turnaround times to maintain fast-past schedule.

Education

High School Diploma -

Adams-Friendship High School
Adams, WI
05.1996

Skills

  • Policy and Procedure Modification
  • Billing and Invoicing
  • File System Maintenance
  • Spreadsheet and Database Creation
  • Administrative Duties
  • Data Entry
  • Positive Attitude
  • Teamwork and Collaboration
  • Administrative tasks
  • Service Optimization
  • Documentation Management
  • Interpersonal Skills
  • Microsoft Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Senior Processing Technician

QBE Insurance
06.2017 - 05.2023

Business Processing Technician

QBE Insurance
10.2006 - 08.2016

Student Loan Processor

Great Lakes Higher Education
01.2001 - 10.2006

High School Diploma -

Adams-Friendship High School

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Krista Skalitzky