Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Roxanne Robinson

Lincoln,NE

Summary

Bringing extensive experience in compliance and quality control analysis, skilled in procedure updating and team collaboration. Proven ability to implement corrective actions and drive continuous improvement. Strong focus on achieving tangible results through efficient processing and problem-solving. Demonstrates reliability in handling tasks with straightforward approach, ensuring consistent workflow and output. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Processing specialist with strong background in optimizing workflows and ensuring compliance with industry standards. Focus on team collaboration and delivering consistent results. Reliable, adaptable, and proficient in problem-solving within fast-paced environments.

Overview

46
46
years of professional experience
1
1
Certification

Work History

SENIOR PROCESSING TECHNICIAN

QBE
10.2014 - 05.2025
  • Ensured compliance with all applicable laws, regulations, policies, and procedures related to product processing operations.
  • Participated in meetings with management staff discussing changes to existing processes or introduction of new ones.
  • Implemented corrective action plans when necessary in order to meet required standards for product quality.
  • Collaborated with team members to ensure all tasks were completed accurately and efficiently.
  • Communicated processing instructions to other workers.
  • Oversaw the training and development of new processing technicians, contributing to the creation of a skilled and cohesive workforce capable of meeting organizational objectives.

OFFICE MANAGER

The Vacuum Company
02.2013 - 04.2014
  • Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
  • Resolved customer inquiries and complaints with timeliness an.
  • Created and maintained filing systems to ensure accurate record keeping.
  • Delivered quality customer service to staff and customers.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

ADMINISTRATIVE SUPPORT SUPERVISOR

QBE
04.2002 - 08.2012
  • Managed multiple projects simultaneously with strong attention to detail while meeting deadlines.
  • Resolved customer inquiries promptly and professionally while providing excellent customer service.
  • Oversaw the day-to-day operations of an office environment ensuring that all tasks are completed accurately and efficiently.
  • Developed and implemented procedures to streamline daily operations, leading to increased efficiency.
  • Updated reports, managed accounts, and generated reports for company database.

PROCESSING MANAGER

United Fire Group
07.1979 - 04.2002
  • Managed a team of 19 staff members in the processing department.
  • Trained new employees on processing systems and policies.
  • Utilized problem-solving skills to resolve complex customer service issues.
  • Adapted quickly to changing technology used in Data processing operations.

Education

High School Diploma -

Table Rock High School
Table Rock NE
05-1979

Skills

  • Effective team leadership
  • Quality assessment expertise
  • Procedure revision
  • Effective team collaboration
  • Detail-oriented approach
  • Effective time management
  • Effective multitasking
  • Analytical problem-solving
  • Strong verbal communication
  • Process optimization

Certification

  • Certificate in General Insurance
  • Associate in Insurance Services

Languages

English
Professional Working

Timeline

SENIOR PROCESSING TECHNICIAN

QBE
10.2014 - 05.2025

OFFICE MANAGER

The Vacuum Company
02.2013 - 04.2014

ADMINISTRATIVE SUPPORT SUPERVISOR

QBE
04.2002 - 08.2012

PROCESSING MANAGER

United Fire Group
07.1979 - 04.2002

High School Diploma -

Table Rock High School

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