Dynamic Account Services Supervisor at Interstate All Battery with a proven track record in project management and process improvement. Expert in SAP training and EDI implementation, I excel in cross-functional collaboration and team supervision, driving successful outcomes for major clients while enhancing operational efficiency. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Project Coordinator duties.
Supervise the BDT Account Specialists.
Continue to maintain reports for BDT.
Train Account Specialists on SAP changes.
Train Account Specialists on process changes.
Develop processes for account specialists.
Coordinated Tax Project for BDT.
Update the Medical Portal for Customers.
Key player in implementing EDI for one of our largest customers.
Coordinated and processed two of our largest customers' orders.
Developed and maintained reports for BDT with Tableau.
I worked closely with the BDT Manager on projects that the team needs.
I worked with Marketing on developing trade show and marketing material for the BDT.
Assist SDM with account builds.
Help develop and launch the sales force for the team.
Maintained central bill for BDT
Assisted Account Specialists with processes, orders, and central bill invoices
Triaged Medical Emails.
Processed Medical Orders.
Helped develop medical processes for account specialists.
Helped develop Central Bill Processes.
Worked with medical representatives with customers.
I worked with Strategic Development Managers on medical accounts.
Answered Medical Customer Calls
Quoted customers.
Triaged Contact Center Emails.
Processed orders for all divisions.
Answered contact center calls.
Processed Central Bill Invoices.
· 2 time Presidential Award Winner for CSR
· Joined LiNK for 2 years
· Won the Excellence, …… awards
· 8-time nominee for Team Member of the Year
· Won Team Member of the Year in 2019
· Sales Force
· Tableau
· SAP
· ABCRM (CRM)
· Microsoft Outlook
· Microsoft Teams
· Microsoft Word
· Microsoft Excel
· One-Note
· EDI