Summary
Overview
Work History
Education
Skills
Accomplishments
Applications
Timeline
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Krista Smith Marston

Johnston,IA

Summary

Dynamic Account Services Supervisor at Interstate All Battery with a proven track record in project management and process improvement. Expert in SAP training and EDI implementation, I excel in cross-functional collaboration and team supervision, driving successful outcomes for major clients while enhancing operational efficiency. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Overview

10
10
years of professional experience

Work History

Account Services Supervisor

Interstate All Battery
Urbandale, IA
07.2023 - Current

Project Coordinator duties.

Supervise the BDT Account Specialists.

Continue to maintain reports for BDT.

Train Account Specialists on SAP changes.

Train Account Specialists on process changes.

Develop processes for account specialists.

Coordinated Tax Project for BDT.

Update the Medical Portal for Customers.

Key player in implementing EDI for one of our largest customers.

Coordinated and processed two of our largest customers' orders.

Project Coordinator for Business Development Tea

Interstate All Battery
Urbandale, IA
10.2020 - 07.2023

Developed and maintained reports for BDT with Tableau.

I worked closely with the BDT Manager on projects that the team needs.

I worked with Marketing on developing trade show and marketing material for the BDT.

Assist SDM with account builds.

Help develop and launch the sales force for the team.

Maintained central bill for BDT

Assisted Account Specialists with processes, orders, and central bill invoices

Medical Account Specialist

Interstate All Battery Center Henderson
Urbandale, IA
07.2019 - 10.2020

Triaged Medical Emails.

Processed Medical Orders.

Helped develop medical processes for account specialists.

Helped develop Central Bill Processes.

Worked with medical representatives with customers.

I worked with Strategic Development Managers on medical accounts.

Answered Medical Customer Calls

Quoted customers.

Customer Service Representative

Interstate All Battery
Urbandale, IA
07.2015 - 07.2019

Triaged Contact Center Emails.

Processed orders for all divisions.

Answered contact center calls.

Processed Central Bill Invoices.

Education

Bachelor of Journalism - Broadcast Journalism

University of Nebraska, Lincoln
Lincoln, Nebraska, NE
12-1996

Skills

  • Project management
  • Customer relationship management
  • Data analysis
  • Process improvement
  • SAP training
  • Order processing
  • EDI implementation
  • Cross-functional collaboration
  • Team supervision
  • Problem solving
  • Training and mentoring
  • Excellent communication
  • Idea development and brainstorming
  • MS office
  • Analytical thinking
  • Adaptability and flexibility

Accomplishments

· 2 time Presidential Award Winner for CSR

· Joined LiNK for 2 years

· Won the Excellence, …… awards

· 8-time nominee for Team Member of the Year

· Won Team Member of the Year in 2019

Applications

· Sales Force

· Tableau

· SAP

· ABCRM (CRM)

· Microsoft Outlook

· Microsoft Teams

· Microsoft Word

· Microsoft Excel

· One-Note

· EDI

Timeline

Account Services Supervisor

Interstate All Battery
07.2023 - Current

Project Coordinator for Business Development Tea

Interstate All Battery
10.2020 - 07.2023

Medical Account Specialist

Interstate All Battery Center Henderson
07.2019 - 10.2020

Customer Service Representative

Interstate All Battery
07.2015 - 07.2019

Bachelor of Journalism - Broadcast Journalism

University of Nebraska, Lincoln
Krista Smith Marston