Krista Snook
Shelbyville,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Customer Success Representative
Greenfield Global
07.2018 - Current
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to management team.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Updated account information to maintain customer records.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
Office Manager's Assistant
Road Dog Industrial
03.2016 - 07.2018
- Maintain weekly payroll for 100-300 employees in various work location
- Send out weekly invoices along with customer statements twice a month for larger customer to keep record more accurately updated
- Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends
- Monitor and report on deviations from credit standards
- Assure timely and accurate invoicing
- Assure the companies standard template regarding invoice sample is in place for every customer
- Conduct credit checks on all customer, establish and manage limits
- Make recommendations to improve quality of invoicing and collection procedures
- Weekly reporting of invoicing totals/aging totals/cash receipts/invoice adjustments
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Support budgeting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data.
Certified Pharmacy Technician
Rite Aid Pharmacy
10.2015 - 03.2016
- Receive written prescriptions or requests for prescription refills from patients
- Receive prescriptions sent electronically from doctor's office
- Verify that information on prescription is complete and accurate
- Once prescription is filled, technicians price and fill prescription, which must be checked by a pharmacist before it is given to the patient
- Establish and maintain patient profiles
- Prepare insurance claim forms
- Stock and take inventory of prescription and over-the-counter medications
- In a district of 23 stores, we managed to place 3rd to reach our flu shot goal.
Assistant Store Manager
Easy Spirit
01.2014 - 03.2016
- Participating in conference calls
- Meet store's monthly targets and handle budgets such as store allocations
- Recruited and trained four new employees
- Deal with any customer complaints and resolve any issues
- Making sure store is up to corporate standards
- Managing stock and deliveries
- Even with staffing issues, the store continued to have over a 20% conversion rate and everyone keeping strong KPI's
Education
Associate of Science -
Jefferson Community And Technical College
Louisville, KY05.2014
Skills
- Account Updating
- Product Knowledge
- Complaint Resolution
- Data Entry
- Critical Thinking
- Problem-Solving Abilities
- Sales Expertise
- Order Processing
- Microsoft Excel
- Customer Service
- Microsoft Outlook
References
Available upon request
Timeline
Customer Success Representative
Greenfield Global
07.2018 - Current
Office Manager's Assistant
Road Dog Industrial
03.2016 - 07.2018
Certified Pharmacy Technician
Rite Aid Pharmacy
10.2015 - 03.2016
Assistant Store Manager
Easy Spirit
01.2014 - 03.2016
Associate of Science -
Jefferson Community And Technical College
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