Summary
Overview
Work History
Education
Skills
Timeline
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KRISTA TARANTELLI

Granada hills,CA

Summary

My name is Krista Tarantelli. I am a hardworking automotive worker with 4.5 years of experience in the field as a Mercedes technician and advisor. I am a positive and upbeat individual with enthusiasm and passion for European technology with understanding of good customer service in many aspects. I am Motivated to go above and beyond job requirements to satisfy customer needs and meet business objectives.

Overview

4
4
years of professional experience

Work History

Service Technician

MERCEDEZ BENZ
07.2019 - 11.2021
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues using Xentry diagnosis to detect Faults and access control units.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Completed MPI inspections to check for leaks, damage, Tires/suspension/transmission/brake component and mount wear or other issues of concern, to ensure the safety of the customer and overall vehicle drivability.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Provided mentorship and technical guidance to new technicians on complicated repairs.
  • Operated tire machine, grinders, AC machine, and other machines to modify parts and to get a service done.
  • Used hoists/support stands to remove units such as engine components and transmissions components.
  • Created estimates by taking into consideration time, labor and parts costs for vehicle repairs.
  • Dismantled faulty assemblies to repair or replace worn or damaged parts.
  • Conducted road tests on vehicles per to verify safe operating order of vehicle.
  • Created thorough diagnosis/repair summary's for clients on there repair orders so that they understand what was done to there, and to follow mercedes guidelines.

Restoration Technician

Motoring Investments
12.2021 - 04.2022
  • Specializing in Mercedes W113 Pagoda 280sl
  • Tasks were to Restore these classics to look original and keep the German engineering alive.
  • Performed basic maintenance as well as diagnostics on the w113's.
  • Learned to rebuild/install carburetors
  • Repaired engine and transmission components to rebuild engine and enhance drivability.
  • W113 Pagodas date back to the 1970's, everything was built by hand at that time. There are no original parts available, I had to remake certain engine/interior/exterior components as well as paint by hand to match original specifications to keep authenticity, in which was an amazing experience.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Stocked and managed stock of parts.
  • Ordered parts from various distributors to fulfill demands.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Took apart and reinstalled dashes, rewired gauges to ensure they work properly.

Automotive Service Advisor

Dodge, Jeep,Ram, Chrysler
06.2022 - Current
  • Pleasantly greet customers and ask questions to better determine there needs, showing empathy as I do put myself in other peoples shoes and care about there overall well being.
  • Answered questions and provided information about how there vehicle operates with my mechanical background knowledge, and use my background as a strategy to upsell.
  • Maintained high customer satisfaction standards to meet or exceed targets for CSI.
  • Informed customers of service specials, completion times, and service expenses to provide outstanding customer service.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Suggested additional services to customers in order to meet upsell goals based off of there mileage and past vehicle history.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolutions.
  • Followed up with customers to offer additional support throughout there experience at the dealership and ensure there experience with me had a positive outcome to maintain a friendly relationship, and build my cliental.
  • Interpreted diagnostic results to provide accurate repair recommendations so that clients understand.
  • Examined service history and provided initial inspection of vehicle to identify issues by performing walk around with client. Checking tire tread, examining engine bay, and going over concerns.
  • Briefed customers regarding repairs and going over there warranty/extended warranty's, creating claims in a timely fashion.
  • Investigated customer complaints to identify cause of malfunctions and find a resolution.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Maintaining a good connection with all technicians as I have been in there shoes and understand the amount of hard work they put in on a daily basis. I respect my coworkers and also understand that there will always be good days and bad days that we all go through. I do my very best to stay positive at all times and help my team members in any way I can.


Education

Associates Degree - Automotive Technology

Pierce College
Woodland, CA
06.2021

Skills

  • Mechanically inclined
  • Customer Relations Management
  • Preparing Work Orders
  • Diagnostic Abilities
  • Competitive Drift car Driver, I built my 350Z at age 18 and have been competing ever since My plans are to install an LS3 so that I produce 500hp, Goal is to be one of the first females competing in Formula drift as a professional driver
  • Automotive Content creator on Youtube/instagram/tik tok Specializing in drifting, Mercedes, Music, and automotive repair, followers 770K I am proud to be a true female representative in the automotive scene, I love to keep inspiring those around me and documenting my journey to the world with everything that I love to do It is not easy, however the goal is to always come out on top and stronger than ever after failure Learning from mistakes is key to success

Timeline

Automotive Service Advisor

Dodge, Jeep,Ram, Chrysler
06.2022 - Current

Restoration Technician

Motoring Investments
12.2021 - 04.2022

Service Technician

MERCEDEZ BENZ
07.2019 - 11.2021

Associates Degree - Automotive Technology

Pierce College

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