Krista Teniente
Boerne,TX
Summary
Strategic, consistent, and resourceful multi-unit leader with 8 years of experience delivering excellence across studio operations, customer service, and field management. Expert in scaling revenue, increasing profitability, and improving financial performance through people-first leadership and data-driven decision-making. Adept at coaching high-performing teams, reviewing reports, and creating systems that boost retention, sales, and client satisfaction. Committed to maintaining brand integrity, client relations, and operational excellence in fast-paced, customer-centric environments. Passionate about wellness, people development, and the [solidcore] mission.
Overview
8
8
years of professional experience
Work History
Pilates / Xformer Instructor
Pilates Platinum
San Antonio, Texas
04.2025 - Current
- Instruct X Former classes with precision and energy, aligned with luxury fitness studio expectations.
- Build trust with clients through superior service, motivation, and individualized attention, fostering repeat attendance.
- Use hospitality-minded practices and communication skills to elevate the boutique fitness experience.
Area & Project Manager
Waxing the City
San Antonio, TX
01.2024 - Current
- Led multi-unit locations, increasing profitability by 22% through strategic direction, KPI execution, and operational streamlining.
- Managed P&L, achieving cost reductions and consistent revenue growth through sales strategy and vendor sourcing.
- Mentored and coached studio managers to improve financial performance, resulting in 35% employee engagement growth and stronger customer service culture.
- Reviewed financial and operational reports weekly to ensure alignment with field performance goals, improving overall studio efficiency by 15%.
- Championed customer acquisition and loyalty programs, contributing to a 25% boost in retention and 20% rise in class attendance.
- Acted as a role model of professionalism, consistency, and leadership, reinforcing brand values and driving team motivation.
Lagree Instructor
Urban Lagree
San Antonio, Texas
09.2024 - 04.2025
- Delivered structured, form-focused Lagree classes that cultivated loyal client relationships and promoted brand engagement.
- Applied interpersonal and motivational skills to enhance client results, increasing rebooking and referrals.
- Modeled professionalism and brand consistency in every session, contributing to strong studio culture and retention.
District Manager
Waxing the City
San Antonio, TX
06.2017 - 01.2024
- Oversaw operations for Southwest region, managing P&Ls and driving year-over-year financial growth and client retention through proactive planning and coaching.
- Developed and launched sales and CX strategies that delivered a 30% increase in memberships and 25% higher customer satisfaction scores.
- Recruited, trained, and mentored teams across all locations, supporting internal promotions and reducing staff turnover.
- Used field management insights and performance metrics to enhance hospitality touchpoints and ensure brand consistency across all studios.
- Implemented systems to track client behavior and revenue trends, enabling agile adjustments that supported sustained profitability.
Education
Bachelor of Arts - Sociology
University of Texas San Antonio
San Antonio, TX01-2025
Skills
- Multi-Unit Studio Leadership
- Coaching & Mentoring Remote Teams
- Profitability & P&L Management
- Strategic Planning & Execution
- Financial Performance & Forecasting
- Field Management & Talent Development
- Consumer Goods & Hospitality Operations
- Customer Acquisition & Retention
- Client Relations & Customer Service Excellence
- Sales Growth Strategy & Membership Optimization
- Entrepreneurial Leadership & Resourcefulness
- Professionalism, Consistency, & Communication
- Team Motivation & Interpersonal Skills
- Highly Organized, Results-Driven Decision Maker
Nominations
- Nominated Manager of the Year (Top 1 of 200+ studios nationwide) for excellence in leadership, KPI achievement, and client experience
- Recognized by executive leadership for outstanding performance, team development, and brand stewardship
Technical Skills
- CRM Systems: Medallia, Salesforce
- Data Analysis Tools: Excel, Tableau tools
- SaaS & B2B Software: Customer engagement platforms, Enterprise software solutions
Measurable Results
- Increased overall studio revenue by +15% YoY through strategic upsells and optimized scheduling
- Reduced client complaint rate by 35% after launching Voice of Customer (VoC) initiatives
- Increased client retention by 30% through enhanced communication, loyalty strategies, and training
- Reduced onboarding ramp time by 50% by standardizing SOPs and leading scalable training
- Streamlined payroll and budget tracking processes, saving $50K+ annually
References
- Lorrie Evans, COO: (903) 908-4787
- Celest Knopf, CEO: (704) 904-7366
- Avery Baggs, Operations Manager: (903) 949-4492
Timeline
Pilates / Xformer Instructor
Pilates Platinum
04.2025 - Current
Lagree Instructor
Urban Lagree
09.2024 - 04.2025
Area & Project Manager
Waxing the City
01.2024 - Current
District Manager
Waxing the City
06.2017 - 01.2024
Bachelor of Arts - Sociology
University of Texas San Antonio
Similar Profiles
Jamie RojasJamie Rojas
Pilates Instructor at Pilates of San DiegoPilates Instructor at Pilates of San Diego
Kayla CampKayla Camp
District Manager at Club Pilates | Empowered PilatesDistrict Manager at Club Pilates | Empowered Pilates
Jeongmin ParkJeongmin Park
Pilates Instructor at Pilates Square (Romana's Pilates Studio)Pilates Instructor at Pilates Square (Romana's Pilates Studio)
Bryce GalliBryce Galli
Machine Operator at Texas Star Nut & Food CompanyMachine Operator at Texas Star Nut & Food Company
STEPHANIE MARKLESTEPHANIE MARKLE
Registered Nurse at Methodist Hospital/Children's HospitalRegistered Nurse at Methodist Hospital/Children's Hospital