Krista Werner
Summary
Accomplished professional with extensive experience in operations, customer service and sales within the Sports and Entertainment sector. Proven track record in managing retail operations during high-profile events, leading to increased customer engagement and satisfaction while streamlining departmental processes.
Overview
12
12
years of professional experience
Work History
Retail Project Manager
Milwaukee Bucks
Milwaukee, Wisconsin
07.2024 - Current
- Managed retail Formstack and led projects for internal requests and departmental charges, addressing needs from Ownership, Basketball Operations, and player requests.
- Facilitated retail and premium rental sales partnerships by supplying items to clients at home games, enhancing customer experience.
- Oversee department requests for retail during player autograph signing sessions.
- Executed planning and management of reports for offsite merchandise sales, providing insights to improve sales strategies.
- Approve retail vendor invoices for department transactions.
Retail Coordinator
Milwaukee Bucks
Milwaukee, Wisconsin
08.2021 - 07.2024
- Resolved customer complaints promptly and professionally.
- Trained staff on customer service standards and point-of-sale systems.
- Educated staff on jersey customization techniques and quality standards.
- Approved retail invoices for departmental transactions.
Event Services Coordinator
Wisconsin State Fair Park
Milwaukee, USA
01.2020 - 09.2020
- Supported event managers by coordinating logistics and managing tasks during events at Wisconsin State Fair Park.
- Assisted sales manager in tracking prospective events, ensuring timely access to necessary information.
- Prepared rental space proposals for potential clients to facilitate decision-making.
- Responded to initial rental inquiries from new client applications promptly.
- Delivered sales and administrative support to enhance operations of event services department.
- Coordinated internal meeting requests.
Ticketing Service Representative
Milwaukee Brewers Baseball Club
Milwaukee, Wisconsin
03.2014 - 12.2019
- Coordinated patrons' seating needs using MLB ticketing system, facilitating smooth monetary exchanges and voucher redemptions.
- Assisted fans with ticket inquiries and game day information to enhance overall experience.
- Delivered exceptional customer service during home games and events to ensure satisfaction.
- Sold single tickets and multi-game packages, effectively promoting current and upcoming promotions to increase sales.
- Upsold various promotions to boost ticket sales and engagement.
National Sales Assistant/Paid Program Specialist
WITI-Milwaukee Fox 6
Milwaukee, USA
06.2017 - 12.2019
- Executed order entry and assigned traffic/copy for all paid programming at the station.
- Processed and maintained national orders, resolving discrepancies through effective communication with account executives and clients.
- Managed account files for national accounts and political orders on FCC site, generating reports.
- Backed up the traffic department by reconciling logs for the finance department.
Education
BBA - Marketing, Strategic Communications
University of Wisconsin - Milwaukee
Milwaukee, WI05-2013
Skills
- Project planning
- Order processing
- Inventory management
- Microsoft Office skills
- Staff supervision
- Team leadership
- Customer service skills
- Organizational skills
- Time management
- Multitasking
- Self-motivated
- Verbal and written communication
- Strong work ethic
Timeline
Retail Project Manager
Milwaukee Bucks
07.2024 - Current
Retail Coordinator
Milwaukee Bucks
08.2021 - 07.2024
Event Services Coordinator
Wisconsin State Fair Park
01.2020 - 09.2020
National Sales Assistant/Paid Program Specialist
WITI-Milwaukee Fox 6
06.2017 - 12.2019
Ticketing Service Representative
Milwaukee Brewers Baseball Club
03.2014 - 12.2019
BBA - Marketing, Strategic Communications
University of Wisconsin - Milwaukee