Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Montana Health Network
Scobey, MT
01.2017 - Current
Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Reported changes in patient condition to registered nurse or physician.
Participated in educational programs related to nursing assistant skills development.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Assisted patients with daily living activities, including bathing, dressing, and grooming.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Bar Manager
Red Door Bob Bartlett
Scobey, MT
08.2014 - 05.2015
Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
Trained new employees to perform duties.
Service Coordinator
Nemont Telephone Cooperative Inc.
Scobey, MT
11.2010 - 01.2013
Toggled between multiple systems and databases to look up information and update records.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Assessed company operations for compliance with safety standards.
Identified needs of customers promptly and efficiently.
Managed and updated client databases to ensure accurate and current information.
Provided labor resources to support engineers and technicians for large and small projects.
Worked with technicians to complete paperwork within designated time.
Followed up with technicians and managers to receive and communicate status updates.
Confirmed completed or closed work order by reviewing notes and following up on pending items.
Monitored email and phone communication to provide prompt responses and solutions.
Updated internal systems with information related to new or revised services.
Provided support to field technicians during service visits when necessary.
Handled incoming calls and inquiries from customers regarding services offered.
Coordinated service schedules and appointments with clients.
Education
Certification / State Licensed - Massage Therapy
Sacred Roots Massage School
Missoula, MT
06-2017
High School Diploma -
Garfield Countydist High School
Jordan, MT
05-1992
Some College (No Degree) - Associate of Applied Science
University of Phoenix
Tempe, AZ
Skills
Indirect Patient Care
Collecting specimens
Quality Assurance
Direct Patient Care
Mobility Assistance
Patient-focused care
Supervisory Experience
Training and mentoring
Service-oriented mindset
Telephone communication
Effective Communication
Certification
State Certified Nurse Assistant
CPR Certified with American Heart Association
State Licensed Massage Therapist
Timeline
Certified Nursing Assistant
Montana Health Network
01.2017 - Current
Bar Manager
Red Door Bob Bartlett
08.2014 - 05.2015
Service Coordinator
Nemont Telephone Cooperative Inc.
11.2010 - 01.2013
Certification / State Licensed - Massage Therapy
Sacred Roots Massage School
High School Diploma -
Garfield Countydist High School
Some College (No Degree) - Associate of Applied Science