Kristal Coles
Southfield,MI
Summary
Outgoing person with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
G2 Secured Staff
Romulus, MI
03.2023 - 09.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Team Leader
Prospect Airport Prospect
Romulus, MI
09.2021 - 03.2023
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Assisted in recruitment to build team of top performers.
- Gathered, organized and input information into digital database.
Laundry/ Housekeeper
Yona Soulations
Dearborn, MI
04.2019 - 10.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Examined dried clothes to identify stains, tears and issues.
- Collected soiled linens and clothing and pretreated stains.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
Security Officer
Family Dallor
Southfield, MI
10.2018 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
- Investigated suspicious activities and persons to maintain security of premises.
Cashier
Forman Mills
Detroit, MI
02.2017 - 09.2018
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Facilitated smoother checkout process, trained new employees on POS systems.
Education
No Degree - Banking And Finance
Oakland Community College
Bloomfield Hills, MI06-2029
High School Diploma -
Romulus Highschool
Romulus, MI06-2024
Skills
- Safety oversight
- Staff supervision
- Customer relationship development
- Deadline oriented
- Customer service
- Data entry
- Housekeeping
Timeline
Operations Supervisor
G2 Secured Staff
03.2023 - 09.2024
Team Leader
Prospect Airport Prospect
09.2021 - 03.2023
Laundry/ Housekeeper
Yona Soulations
04.2019 - 10.2020
Security Officer
Family Dallor
10.2018 - 01.2020
Cashier
Forman Mills
02.2017 - 09.2018
No Degree - Banking And Finance
Oakland Community College
High School Diploma -
Romulus Highschool