Kristal Gay
Mansfield,TX
Summary
Training Achievements include improving employee performance and reducing problems with safety through high-quality training programs. Adept at incorporating the needs of individual departments with the use of analytical and detail-oriented nature with problem-solving abilities. Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants.
Overview
19
19
years of professional experience
Work History
Training Supervisor
Dallas Area Rapid Transit, Dart
10.2022 - Current
- Assessed new employee skills and strengths to provide customized training.
- Collaborated with company leaders and department managers to determine training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Updated employees with latest policies, procedures and compliance standards.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Integrated technology resources into courses to diversify instruction.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Created and maintained detailed training records and reports for management review.
- Developed and executed strategies to improve training program performance.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Scheduled and coordinated training sessions, including booking facilities.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Directed field training to enhance participants' skills.
Rail Training Instructor
Dallas Area Rapid Transit, Dart
03.2019 - Current
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Evaluated training needs and developed appropriate class offerings.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introduced new tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Educated operators on proper use of the Light Rail Vehicles and systems.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Maintained compliance with company standards, regulatory requirements and quality goals.
Maintenance Servicer
Dallas Area Rapid Transit, Dart
08.2009 - Current
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic cleaning to ensure the buses were well-maintained.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Operates steam-cleaning equipment to clean vehicle areas and vehicle components; operate machinery and motor vehicles.
- Cleans facilities and grounds in compliance with Stormwater Pollution Prevention and Spill Control and Countermeasures requirements.
- Inspects tires for flats or defects, and repairs and/or replace as necessary; rotates tires as required; torques lug nuts.
- Performs bus/Light Rail Vehicle (LRV), Non-revenue vehicles (NRV) service as required which includes, but is not limited to driving bus through washer, operating vacuum cleaner system, dusting seats and interior, washing vehicle floor and soiled areas, etc.
- Performs bio-hazard and bloodborne pathogen cleanup at facilities and on vehicles in accordance with approved procedures.
- Assists technicians or mechanics with maintenance, service and repair of vehicles and/or facilities, which includes, but is not limited to checking fuel, engine oil, fluid levels, adding and/or replacing as required.
- Transports non-commercial vehicles and/or facility parts between areas; non-commercial vehicle exchanges.
Manager Vacation Relief
Waffle House Restaurant
02.2005 - 12.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Provided new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Microsoft Processing Certification
El Centro College
Dallas, TX05.2024
Skills
- Product Development
- Trainee Evaluations
- Compliance Understanding
- Training Course Oversight
- Schedule Coordination
- Verbal and Written Communication
- Employee Coaching
- Policy Updates
Timeline
Training Supervisor
Dallas Area Rapid Transit, Dart
10.2022 - Current
Rail Training Instructor
Dallas Area Rapid Transit, Dart
03.2019 - Current
Maintenance Servicer
Dallas Area Rapid Transit, Dart
08.2009 - Current
Manager Vacation Relief
Waffle House Restaurant
02.2005 - 12.2009
No Degree - Microsoft Processing Certification
El Centro College
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