Kristal Hasting
Ringgold,GA
Summary
Detail-oriented clinical receptionist with expertise in patient care administration, optimizing appointment scheduling, and verifying insurance coverage. Proven track record of enhancing patient flow and communication, contributing to improved clinic efficiency and patient satisfaction.
Overview
21
21
years of professional experience
Work History
Clinical Receptionist
CommonSpirit Medical Group
Chattanooga, Tennessee
12.2025 - Current
- Coordinated patient appointment scheduling with multiple offices and providers, ensuring optimal patient flow.
- Performed patient check-ins and check-outs
- Obtained accurate patient information.
- Verified patient insurance coverage and collected co-payments or other payments due at time of service.
- Answered multi-line phone system to assist patients with inquiries and appointments.
- Maintained accuracy and compliance of health records to support patient care.
- Greeted patients and visitors, provided them with necessary paperwork, and answered any questions.
- Retrieved faxes and orders to upload documents to patient charts to assist clinical staff.
- Monitored inventory levels of supplies and notified manager as needed.
- Performed various administrative tasks such as filing documents, faxing forms, and scanning documents into the system.
- Enter CPT codes
Scheduler OP Procedures/Surgery Registrar Associate
HCA Parkridge Medical Center/Parallon Business Office
Chattanooga, TN
03.2005 - 02.2022
- Cross-trained as ED registrar, patient account registration, and scheduling.
- Experienced in scheduling patient testing, procedures, and admissions.
- Proficient in timely and accurate patient registration, including interviewing patients for pertinent account information and verifying insurance coverage.
- Skilled in obtaining and entering pre-certification/authorization numbers and accurate insurance information into scheduling/registration systems.
- Managed incoming calls and scheduled appointments for surgeries, testing, and procedures across hospitals, doctor's offices, and patients, ensuring streamlined operations.
- Made outgoing patient reminder calls, answered appointment related questions, contacted doctor’s offices for necessary corrections and updates.
- Helped pre-cert nurse call insurance companies to verify eligibility and obtain pre-certs.
- Lookup CPT codes/diagnosis and enter them into the system.
- Copy all insurance and driver’s license each and every time.
- Ensure charts are completed and accurate, and signatures completed.
- Communicated policies related to charges, insurance coverage, payments, deductibles, co-pays, and self-pay options.
- Calculated patients' financial responsibilities.
- Notified patients of any outstanding balances and sought to secure payment.
- Trained new hires on processes and procedures.
- Served as primary point of contact for team, providing support, clarifying complex issues, and offering real-time problem-solving assistance.
- Participated as a member of the celebration committee to plan and organize events.
Customer Service Representative
Convey Solutions
Chattanooga, TN
01.2011 - 02.2019
- Managed high volumes of calls and emails, consistently exceeding performance metrics.
- Investigated root causes of complex complaints, delivering solutions that improved customer experience.
- Accurately and efficiently handled billing inquiries, including payment processing, refunds, adjustments, and account updates.
- Analyzed complex situations to resolve complaints, implementing effective solutions to enhance customer satisfaction.
- Resolved inquiries efficiently while proactively managing issues to minimize customer disruptions.
Education
High school diploma -
Northwestern Technical College
LaFayette, GASkills
- CPT coding
- Patient admissions
- Insurance validation
- Digital health records
- Appointment coordination
- Data entry
- Customer service
Timeline
Clinical Receptionist
CommonSpirit Medical Group
12.2025 - Current
Customer Service Representative
Convey Solutions
01.2011 - 02.2019
Scheduler OP Procedures/Surgery Registrar Associate
HCA Parkridge Medical Center/Parallon Business Office
03.2005 - 02.2022
High school diploma -
Northwestern Technical College