Kristal Laffey
Worcester,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
7
7
years of professional experience
Work History
Residential Counselor
Community Healthlink
Worcester, MA
08.2017 - 12.2019
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
Server Trainer
Olive Garden
Worcester, MA
02.2013 - 10.2017
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Identified opportunities for improving existing processes related to training operations.
Education
Associate of Arts - Human Services
Quinsigamond Community College
Worcester, MA05-2019
Skills
- Reliability
- Interpersonal Skills
- Effective Communication
- Multitasking
- Task Prioritization
- Adaptability
- Excellent Communication
- Progress Documentation
Affiliations
- Yoga with my daughter
- Nature
- Listening to music
References
References available upon request.
Timeline
Residential Counselor
Community Healthlink
08.2017 - 12.2019
Server Trainer
Olive Garden
02.2013 - 10.2017
Associate of Arts - Human Services
Quinsigamond Community College
Similar Profiles
Kristin CourvilleKristin Courville
Registered Nurse at Community HealthlinkRegistered Nurse at Community Healthlink
ALEXANDRA NAVARROALEXANDRA NAVARRO
Assistant Project Director at Community HealthlinkAssistant Project Director at Community Healthlink
Migdalia Rivera FloresMigdalia Rivera Flores
Director of Program Services at Community Healthlink Inc. - UMass Memorial HealthDirector of Program Services at Community Healthlink Inc. - UMass Memorial Health