Kristal Nash
Graham,WA
Summary
Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices.
Overview
9
9
years of professional experience
Work History
A/R Specialist
Providence Health & Services
Tukwila, WA
10.2021 - Current
- Maintained accurate records of customer payments and account status.
- Provided support during annual audit process by providing necessary documentation upon request.
- Investigated short payments and disputed charges as needed.
- Generated reports on account activity, aging analysis, and outstanding balances.
- Reconciled customer accounts to ensure accuracy of balances due and paid.
- Performed other duties as assigned by supervisor and manager.
Front Desk Receptionist
MultiCare Health Pulse
Puyallup, WA
09.2020 - 10.2021
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to customer inquiries via phone, email, and in person.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Monitored visitor access control systems including issuing identification badges when necessary.
CNA/ IR Scheduler
Swedish Medical Center
Seattle, WA
10.2015 - 09.2020
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Participated in educational programs designed to improve knowledge of health care practices.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered patient call lights promptly and responded to requests appropriately.
- Documented patient care services by charting in designated areas.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
Education
High School Diploma -
Lincoln High School
Tacoma, WA06-2007
Skills
- Dispute Resolution
- Client Communication
- Claims Processing
- Billing dispute resolution
- Medical billing and collections
- Insurance Verification
- HIPAA Compliance
Timeline
A/R Specialist
Providence Health & Services
10.2021 - Current
Front Desk Receptionist
MultiCare Health Pulse
09.2020 - 10.2021
CNA/ IR Scheduler
Swedish Medical Center
10.2015 - 09.2020
High School Diploma -
Lincoln High School