Summary
Overview
Work History
Education
Skills
Timeline
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Kristal Sosa

The Bronx,NY

Summary

Experienced, attentive, and compassionate Health & Patient Care professional with 15 + years of quality service and care, looking to transition to a secretarial position. Collaborative, reliable, and confident team player able to adapt to any work environment with high volume workloads and efficiently carry out daily tasks. Motivated professional with strong leadership skills and the ability to respond to emergency situations while maintaining high level of integrity, composure and respect for the work environment and those being served.

Overview

18
18
years of professional experience

Work History

Food Service Dietary Aid

Montefiore Hospital
Bronx, NY
03.2019 - Current
  • Performed variety of duties related to food service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Responded quickly to customer requests in a courteous manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Monitored inventory levels of various food items to ensure adequate stock.
  • Handling heavy volume phone calls, pertaining to Diet request from Nurses, Dieticians, Patients, MD, Managers and Families.
  • Trained new employees under managers orders.

Sr. Dietary worker

Montefiore Hospital
Bronx, ny
09.2008 - 02.2019
  • Communicated with patients and staff to ensure long term nutrition needs were met.
  • Took orders from patients and delivered meals with efficiency.
  • Communicated with Patients and medical staff to provide meals for patients according to their dietary needs.
  • Fulfilled patients needs while offering best customer service skills.
  • Worked in the Dietary office answering heavy volume calls, taking Notes that were pertaining to patients diets.
  • Communicated with Nurses, MD's, Patients, Dieticians, managers and sometimes family members, to best assist with the Diets over the phone.

Waitress

Marina Del Rey
The Bronx, NY
05.2006 - 12.2007
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Trained new servers on restaurant policies and procedures.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Education

High School Diploma -

University Heights Secondary School
Bronx, NY
10-2006

Some College (No Degree) - Early Childhood Education

Lehman College of The City University of New York
The Bronx, NY

Skills

  • Great Communication
  • Time management
  • Customer Service
  • Team Oriented
  • Proficient in Microsoft word
  • Organizational Skills
  • Multitasking

Timeline

Food Service Dietary Aid

Montefiore Hospital
03.2019 - Current

Sr. Dietary worker

Montefiore Hospital
09.2008 - 02.2019

Waitress

Marina Del Rey
05.2006 - 12.2007

High School Diploma -

University Heights Secondary School

Some College (No Degree) - Early Childhood Education

Lehman College of The City University of New York

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Kristal Sosa