Kristal Williams
Sunrise
Summary
Results driven customer service and sales professional with experience in banking, client relations, and fast paced customer facing environments. Skilled in building rapport, handling objections, and providing personalized solutions to meet customer needs. Strong communication, active listening, and problem solving abilities with experience navigating regulated industries and maintaining compliance standards. Proven ability to work in high volume environments, manage multiple responsibilities, and deliver exceptional customer experiences. Seeking to leverage consultative sales and relationship building skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bridge Crew Member
Army
U.S
03.2025 - Current
- Collaborate with team members to execute projects efficiently in high pressure environments.
- Conduct routine inspections and maintain operational readiness of equipment and tools.
- Monitor workflow and identify opportunities to improve efficiency and performance.
- Demonstrate discipline, adaptability, and strong communication skills in structured environments.
- Maintain strict compliance with safety regulations and operational procedures.
Flight Attendant
JetBlue
Fort Lauderdale, FL
10.2022 - 03.2025
- Delivered exceptional customer service while maintaining high volume passenger interactions daily.
- Built strong customer relationships through attentive service and effective communication.
- Resolved customer concerns professionally while maintaining calm under pressure.
- Promoted onboard products and services to enhance customer experience and drive sales.
- Ensured compliance with federal regulations, safety procedures, and company policies.
- Adapted communication style to effectively engage with diverse audiences and customer needs.
Bank Teller
Capital One
Queens, NY
12.2021 - 10.2022
- Assisted customers with financial transactions while ensuring compliance with banking regulations and procedures.
- Educated clients on bank products and services to support informed financial decisions.
- Built and maintained positive customer relationships through consultative conversations and active listening.
- Managed customer concerns and resolved issues efficiently to improve client satisfaction.
- Handled cash transactions accurately in a fast paced, highly regulated environment.
- Utilized digital banking systems and multiple platforms to support daily operations.
Health Insurance Customer Service
Sutherland Global
Kingston, Jamaica
06.2017 - 05.2019
- Assisted customers with health insurance inquiries while adhering to compliance guidelines and privacy regulations.
- Used active listening and problem solving skills to identify customer needs and provide solutions.
- Navigated multiple digital systems and web based tools to manage customer accounts and documentation.
- Maintained professionalism and accuracy in a high volume call center environment.
- Developed strong communication skills through daily phone based customer interations.
Education
Bachelor of Science - Registered Nurse
Broward College
Fort Lauderdale, FLAssociate of Applied Science - Surgical Technician
All American Institute of Medical Science
Kingston, Jamaica06-2018
High School Diploma -
Spaldings High School
Clarendon, Jamaica06-2016
Skills
- Outbound Calling & Customer Engagement
- Consultative Selling
- Relationship Building
- Client Retention & Satisfaction
- Active Listening & Communication
- Objection Handling
- Sales & Upselling Techniques
- Financial Services Experience
- CRM & Digital Platform Navigation
- Conflict Resolution
- Compliance & Policy Adherence
- Multitasking in Fast Paced Environments
- Team Collaboration
- Customer Needs Assessment
Certification
- Microsoft Powerpoint Essential Skills
- Microsoft Word Essential Skills
- Microsoft Excel Essential Skills
Timeline
Bridge Crew Member
Army
03.2025 - Current
Flight Attendant
JetBlue
10.2022 - 03.2025
Bank Teller
Capital One
12.2021 - 10.2022
Health Insurance Customer Service
Sutherland Global
06.2017 - 05.2019
Associate of Applied Science - Surgical Technician
All American Institute of Medical Science
High School Diploma -
Spaldings High School
Bachelor of Science - Registered Nurse
Broward College