Tamiah Jones
Fort Worth
Summary
Customer-focused professional with experience in customer service, hospitality, retail sales, logistics, and administrative communication. Skilled in handling high-volume interactions, resolving customer concerns, multitasking, and maintaining professionalism in fast-paced environments. Strong communicator with experience working independently, supporting team goals, and adapting quickly to new systems and procedures. Seeking to contribute strong phone communication and customer engagement skills in a remote outbound sales environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mail Handler
United States Postal Service
Fort Worth, TX
12.2021 - Current
- Process and organize high volumes of mail while maintaining accuracy and productivity standards.
- Work efficiently in fast-paced environments while adapting to schedule and workflow changes.
- Collaborate with team members to maintain operational flow and meet daily deadlines.
- Trained and serve as a On-The-Job Instructor to guide new employees on safety protocols and operational procedures.
- Union Steward, assisting employees with workplace concerns, communication, and policy-related issued. Support conflict resolution and maintain professional communication between employees and management.
Server / Host
First Watch Café
Coppell, TX
08.2022 - 03.2023
- Delivered professional customer service in a fast-paced hospitality environment.
- Resolved guest concerns and maintained positive customer experiences under pressure.
- Communicated effectively with staff and customers to ensure smooth daily operations.
Youth Mentor
Boys & Girls Club of America
Commerce, TX
08.2020 - 05.2021
- Led group activities while maintaining a positive and supportive environment.
- Demonstrated strong communication and problem-solving skills with students and staff.
Host / Server
Zenna Thai & Japanese Restaurant
Fort Worth, TX
04.2018 - 05.2020
- Greeted customers and managed front-of-house communication in a high-traffic environment.
- Supported team operations while ensuring excellent customer experiences.
Administrative Intern
Hayes Talent Agency
Chicago, IL
06.2018 - 07.2018
- Managed phone communication, scheduling, and administrative support in a fast-paced office environment.
- Communicated professionally with clients, staff, and industry professionals as well as organized records.
Sales Associate
Rainbow Shops
Fort Worth, TX
07.2016 - 02.2018
- Assisted customers with purchases and product recommendations to support sales goals.
- Handled cashier responsibilities, inventory organization, and customer inquiries.
- Build positive customer relationships through strong communication and personal service.
Education
Bachelor of Arts -
Texas A&M University
CommerceSkills
- Customer Service & Communication
- Outbound Calling & Customer Engagement
- Conflict Resolution & Active Listening
- Sales Support & Relationship Building
- Administrative Support & Scheduling
- Data Entry & Computer Systems
- Microsoft Office & Adobe Creative Suite
- Team Collaboration & Time Management
- Problem Solving & Adaptability
Certification
- FY26 No FEAR Act Training - 03/2026
- Anti-Harassment Hotline, USPS - 01/2026
Timeline
Server / Host
First Watch Café
08.2022 - 03.2023
Mail Handler
United States Postal Service
12.2021 - Current
Youth Mentor
Boys & Girls Club of America
08.2020 - 05.2021
Administrative Intern
Hayes Talent Agency
06.2018 - 07.2018
Host / Server
Zenna Thai & Japanese Restaurant
04.2018 - 05.2020
Sales Associate
Rainbow Shops
07.2016 - 02.2018
Bachelor of Arts -
Texas A&M University
Leadership & Awards
NAACP President & Secretary (2018–2020), TABPHE Student Excellence Award (2019, 2021), Prince Hall Scholarship Recipient, Outstanding Community Service Award – Symphony of Bronzeville