Ruben Rodriguez
Jacksonville
Summary
Reliable and hands-on professional with 10+ plus years totaling of in warehouse operations, maintenance support, financial prospects, and customer service. Proven ability to work in fast-paced environments while handling physical workloads, equipment operation, facility upkeep, and financial confidentiality. Skilled in performing repairs, troubleshooting equipment issues, maintaining safe and efficient workspaces, and handling high class financial accounts and operations. Strong team player with leadership experience, excellent problem-solving skills, and the ability to quickly learn and adapt to new tasks, repairs, and responsibilities.
Overview
12
12
years of professional experience
Work History
Mail Handler Assistant
United States Postal Service, USPS
Flushing, NY
11.2025 - 04.2026
- Sorted and organized mail for efficient distribution across designated routes.
- Operated automated sorting equipment to streamline processing of incoming parcels.
- Assisted in loading and unloading mail trucks to ensure timely deliveries.
- Maintained cleanliness and organization of work area to promote safety standards.
- Operated various types of machinery used in the mail handling process safely and efficiently.
Contact Center Representative
TD Bank NA
Remote
08.2019 - 08.2025
- Resolved customer inquiries and issues efficiently through active listening and problem-solving techniques.
- Managed high call volumes while maintaining quality service standards and customer satisfaction.
- Utilized CRM software to document interactions and track customer feedback for continuous improvement.
- Collaborated with team members to streamline processes, enhancing operational efficiency and response times.
- Analyzed customer data trends to identify areas for service enhancement and proactive outreach opportunities.
- Led initiatives to improve first-call resolution rates, reducing escalations and increasing overall service effectiveness.
- Maintained sensitive information and strict compliance with financial and security regulations.
2nd Assistant Manager
FYE
Trumbull, CT
04.2016 - 11.2019
- Supported daily operations by coordinating staff schedules and ensuring adequate coverage.
- Assisted in training new employees on customer service protocols and store policies.
- Monitored inventory levels, conducted stock audits, and facilitated replenishment processes.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Led team meetings to communicate goals, foster collaboration, and address operational challenges.
- Streamlined workflow processes, resulting in improved customer service response times.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
Janitor
Westfield Group
Trumbull, CT
02.2018 - 03.2019
- Maintained cleanliness and sanitation of facilities, ensuring compliance with health and safety standards.
- Operated cleaning equipment, including floor scrubbers and pressure washers, to enhance operational efficiency.
- Trained new staff on proper cleaning techniques and safety protocols to ensure team effectiveness.
- Inspected premises regularly to identify maintenance needs and prevent hazards for employees and visitors.
- Completed basic repairs including lighting replacement and minor plumbing fixes.
Part Sales Supervisor
AutoZone
Bridgeport, CT
07.2016 - 08.2017
- Supervised daily operations of parts sales team, ensuring optimal customer service and product availability.
- Trained and mentored staff on inventory management systems and effective sales techniques.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Analyzed sales data to identify trends, informing strategic inventory decisions and promotions.
- Managed stock levels by conducting regular inventory audits, minimizing discrepancies and shortages.
Office Clerk / Warehouse Forklift Operator
Forward Air
Springfield Gardens, NY
12.2015 - 07.2016
- Processed incoming and outgoing shipments accurately to ensure timely delivery.
- Maintained organized filing systems for efficient document retrieval and processing.
- Utilized inventory management software to track stock levels and reorder supplies as needed.
- Assisted in training new clerks on office procedures and company policies to enhance productivity.
- Streamlined data entry processes, reducing errors and improving overall accuracy of records.
- Coordinated communication between departments to facilitate smooth operations and resolve issues promptly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Assisted with logistics operations, shipping documentation, and cargo handling.
Game Advisor
GameStop
Newport News, VA
10.2014 - 12.2015
- Provided expert gaming advice to customers, enhancing their shopping experience and satisfaction.
- Demonstrated in-depth knowledge of gaming products, facilitating informed purchase decisions.
- Managed inventory levels, ensuring optimal stock availability for high-demand titles and accessories.
- Trained new team members on product features and customer service standards to maintain operational excellence.
- Developed promotional displays that increased merchandise visibility and drove sales during key launch periods.
- Resolved customer inquiries and complaints promptly, fostering loyalty and repeat business.
- Analyzed market trends to recommend strategic product placements and promotional strategies to management.
- Answered product questions, offering troubleshooting, and advice before and after purchase.
Education
Associate of Science - Graphic Design
Bronx Community College
Bronx, NYSkills
- Warehouse Operations & Material Handling
- Forklift Operation & Equipment Use
- Facility Maintenance & Repairs
- Electrical (lighting), Plumbing, & Carpentry Support
- Mechanical Troubleshooting & Equipment Maintenance
- Preventive Maintenance & Safety Compliance
- Inventory Handling & Logistics Coordination
- Team Leadership & Staff Support
- Customer Service & Communication
- Microsoft Office & Data Entry
- Fluent in ASL (American Sign Language)
Timeline
Mail Handler Assistant
United States Postal Service, USPS
11.2025 - 04.2026
Contact Center Representative
TD Bank NA
08.2019 - 08.2025
Janitor
Westfield Group
02.2018 - 03.2019
Part Sales Supervisor
AutoZone
07.2016 - 08.2017
2nd Assistant Manager
FYE
04.2016 - 11.2019
Office Clerk / Warehouse Forklift Operator
Forward Air
12.2015 - 07.2016
Game Advisor
GameStop
10.2014 - 12.2015
Associate of Science - Graphic Design
Bronx Community College