Summary
Overview
Work History
Education
Skills
Cake Decorator
Timeline
Generic
Shannon Mackey

Shannon Mackey

Miami,FL

Summary

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Overview

10
10
years of professional experience

Work History

Mail Handler Assistant

United Stated Postal Services
05.2018 - 03.2023
  • Loads, unloads, and moves bulk mail and performs other duties incidental to the movement and processing of mail
  • Operate machinery such as forklift and electric tow motors
  • Sort mail for dispatch
  • Work in team environment
  • Face paced work environment
  • Supervised work environment
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Used automated mail processing equipment to sort and collate mail.
  • Operated postal machines, including postage meters and mail-processing machines.

Ambassador

Amazon
01.2016 - 05.2018
  • Supervise associates
  • Report directly to my area manager
  • Give advice and help associates with problems within their work time
  • Sort packages for delivery
  • Observe and document the activities of associates
  • Fix errors made throughout the sort
  • Use TC55 and ring scanners
  • Contact Support
  • Assisted team with operational policies and procedures to drive services.

Contact Support

For Eyes Optical
02.2017 - 11.2017
  • Confirm orders
  • Place orders for customers
  • Ship packages and prep orders
  • Speak to doctors in different optical locations about orders and patient information
  • Take payments over the phone and internet
  • Fax documents
  • Input data and prescriptions
  • Ensure patients information is protected
  • Shipping and receiving
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Documented customer complaints and completed corrective action requests.
  • Contributed to team objectives in fast-paced environment.

Customer Service Representative

FamilyFun Zone
01.2015 - 01.2017
  • Handle Cash
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded proactively and positively to rapid change.
  • File paperwork
  • Assist customers with the signing of documents
  • Sale products and packages to customers
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Package Handler/Sorter

FedEx Ground
08.2013 - 06.2014
  • Responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner
  • Load packages on conveyor belts and on delivery trucks
  • Move and store materials and products
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Education

Associate of Arts - Business Administration And Management/Accounting

University of Phoenix
Tempe, AZ
12.2023

High School Diploma -

Miami Carol City Senior High School
Miami Gardens, FL
06.2012

Skills

  • Load & Unload
  • Packaging
  • Warehouse Experience
  • Heavy Lifting
  • Data Entry
  • OSHA Standards
  • Responding to customer situations with sensitivity
  • Influencing and negotiating with customers
  • Level of motivation and discipline applied toward work
  • Speaking clearly, correctly, and concisely
  • Identifying and resolving common customer issues
  • Tendency to be reliable, dependable, and act with integrity at work
  • Shipping and Receiving Proficiency
  • Post Office Operations
  • Handheld Scanners
  • Customer Experience
  • Distribution Services
  • Automated Mail Processing Proficiency
  • Customer Transactions
  • Sorting Equipment Operation
  • Machine Operation
  • Customer Inquiries
  • Warehouse Operations
  • Handling and Sorting Mail
  • Truck Loading

Cake Decorator

I've been decorating cakes for 15 years. I have large clientele and it's continuing to grow. I deliver great customer service, timely feedback and exceptional work.

Timeline

Mail Handler Assistant

United Stated Postal Services
05.2018 - 03.2023

Contact Support

For Eyes Optical
02.2017 - 11.2017

Ambassador

Amazon
01.2016 - 05.2018

Customer Service Representative

FamilyFun Zone
01.2015 - 01.2017

Package Handler/Sorter

FedEx Ground
08.2013 - 06.2014

Associate of Arts - Business Administration And Management/Accounting

University of Phoenix

High School Diploma -

Miami Carol City Senior High School

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Shannon Mackey