Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Websites
Timeline
Generic

Jacob Willis

Boca Raton,USA

Summary

Dynamic professional with a proven track record at LongHorn Steakhouse, excelling in customer service and cash handling. Recognized for optimizing table turnover and enhancing guest satisfaction through effective communication and teamwork. Skilled in mail processing and package tracking, demonstrating strong attention to detail and problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Mail Handler

Mailroom
Boca Raton, FL
01.2023 - Current
  • Sort, review, and process inbound mail and packages for accurate distribution.
  • Scan and log packages to maintain updated tracking records in the mail database.
  • Deliver a wide range of items efficiently, following established routes and schedules.
  • Load and unload packages to ensure timely and secure delivery.

Host

LongHorn Steakhouse
06.2022 - 08.2023
  • Greeted and seated guests promptly, ensuring an excellent first impression.
  • Managed waitlists and coordinated seating assignments to optimize table turnover.
  • Assisted with ringing up orders, refilling beverages, and maintaining clean dining areas.
  • Delivered friendly, attentive service to enhance guest satisfaction.

Cashier

Wingstop
01.2021 - 06.2021
  • Accurately processed customer orders in person and over the phone.
  • Handled cash, credit card, and gift card transactions with precision.
  • Coordinated with kitchen staff to ensure timely preparation of orders.
  • Maintained a clean and well-stocked front-of-house area.

Education

High School Diploma -

Pembroke Pines Charter High School
Pembroke Pines, FL
05.2021

Bachelor of Arts - Political Science

Florida Atlantic University
Boca Raton, FL

Skills

  • Customer Service & Communication
  • Cash Handling & POS Systems
  • Time Management & Multitasking
  • Mail Processing & Package Tracking
  • Teamwork & Collaboration
  • Attention to detail
  • Time management
  • Team collaboration
  • Conflict resolution
  • Problem solving
  • Teamwork
  • Organizational skills
  • Effective communication

Volunteer Experience

Sunshine Child Program, Counselor in Training (C.I.T.), 2018-06, 2018-08, 2019-06, 2019-08, Contributed over 500 hours supporting youth programming and activities., Assisted senior counselors in planning and leading educational and recreational events., Promoted a safe, welcoming environment for children of diverse backgrounds.

Languages

English
Professional
Spanish
Limited

Timeline

Mail Handler

Mailroom
01.2023 - Current

Host

LongHorn Steakhouse
06.2022 - 08.2023

Cashier

Wingstop
01.2021 - 06.2021

High School Diploma -

Pembroke Pines Charter High School

Bachelor of Arts - Political Science

Florida Atlantic University

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