Kristal A. Ray
Winchester,TN
Summary
Office management professional with robust experience driving impactful initiatives and delivering measurable results. Adept at fostering team collaboration, adapting to evolving requirements, and maintaining solutions-oriented mindset. Skilled in project coordination, strategic planning, and resource allocation, ensuring seamless execution and achievement of objectives. Reliable team player with proven track record of meeting organizational goals.
Overview
16
16
years of professional experience
Work History
Program Specialist
State Of Tennessee Department Of Children's Services
02.2025 - Current
- Received incoming phone calls and volunteer contact form submissions and provided timely responses to inquiries.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
- Conducted thorough volunteer needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of volunteer programs
Family Service Worker II
The State of Tennessee
10.2018 - 09.2024
- Evaluate family dynamics, identify strengths and needs, and determine the level of support required.
- Develop individualized service plans that may include counseling, parenting support, housing assistance, and other resources to create a safe and nurturing environment for children.
- Provide immediate support and resources to foster families facing crises, such as domestic violence or substance abuse, to prevent further harm to children.
- Manage multiple cases simultaneously, coordinating services from various agencies and professionals to ensure comprehensive support for children and families.
- Participate in legal proceedings, preparing reports and making recommendations to the court regarding the child's best interests, including potential foster care or adoption.
Activities Director, C.N.A.
The Waters of Winchester
08.2016 - 05.2018
- Conduct Patient Improvement Plans
- Conduct Resident Council Meeting
- Manage Assistants, Rotate Manager on Duty Weekends
- Participate in Community Events, Marketing, Manage Budget
- Plan Events, Fundraisers, Drive Company Bus-F Endorsement
Human Resources Generalist
The Willows at Winchester
05.2009 - 08.2016
- Knowledge of Medicare/Medicaid Pay Policies
- Maintained up-to-date records of information in HR system ensuring accurate reporting and data Collection
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Take Payments, Issue Receipts, Deposit Payments
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
Education
Certified Nursing Assistant -
Tennessee College of Applied Technology
Shelbyville, TN05.2016
Activity Coordinator Certificate Course -
Tennessee Healthcare Association
Winchester, TN05.2013
Bachelor of Arts - Communication, Business Minor
University of Tennessee
Knoxville, TN12.2004
Skills
- Priority Setting
- Drive For Results
- Team Player
- Relationship Builder
- Organizational Agility
- Time Management/Prioritize Work
- Written Communications
- Office administration
- Program management
- Report preparation
- Staff development
- Volunteer management
- Standard operating procedures
- Resource management
- Team oversight
- Referral coordination
- Report generation
Awards & Memberships
- Beauties in Business Member 2016-Present
- Franklin County Farmer's Market Member 2012-2023 Facebook Moderator
- Girl Scout Member (13 years)
- Silver and Gold Award Recipient, Camp Counselor 1998
- Kiwanis Club of Franklin County Member 2011-2018
- Seventeen Magazine “Secret to Self-Esteem” Essay Finalist & Winner
- February 2002, Study Abroad Program in Italy, Summer 2004
Timeline
Program Specialist
State Of Tennessee Department Of Children's Services
02.2025 - Current
Family Service Worker II
The State of Tennessee
10.2018 - 09.2024
Activities Director, C.N.A.
The Waters of Winchester
08.2016 - 05.2018
Human Resources Generalist
The Willows at Winchester
05.2009 - 08.2016
Certified Nursing Assistant -
Tennessee College of Applied Technology
Activity Coordinator Certificate Course -
Tennessee Healthcare Association
Bachelor of Arts - Communication, Business Minor
University of Tennessee
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