KRISTA LESTER

• Generate and cultivate cold and warm leads.
• Analyze borrower credit, debt and income to determine eligibility and recommend loan products.
• Prepare documents for customers, submitting and overseeing through each step of closing process.
• Update borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.

• Manage contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Advertise client properties through websites, social media and real estate guides.
• Liaise between buyers and sellers to provide positive experiences for both parties.
• Maintain connections with clients to encourage repeat business and referrals.
• Purchase, update and maintain various properties for rent or resale.

• Conduct classroom and virtual training across multiple disciplines.
• Implement diverse instructional methods, optimizing trainee engagement.
• Develop industry-specific curriculum and observe classroom activities to ensure adult learning modalities are utilized effectively.
• Create customized marketing and branding materials for individual professionals.
• Onboard professionals for contracted agencies.

• Equipped public safety agencies with New World ERP software configuration, end-user training and nationwide on-site or remote desktop support.
• Worked with clients to customize complex software to suit their specific needs.
• Suggested solutions to developing problems so that correct modifications could be made during the software build, training and go-live.
• Maintained detailed logs and reports.
• Consulted with site principals to develop training schedules and coordinated travel for site projects with client budget at top of mind.
• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.

• 2005-2008: Administrative Assistant. 2008-2010: Sales Manager. 2010-2014 Assistant Manager. 2014-2016: Acting CEO: Took over all aspects of the company in temporary absence of business owner, then continued on as General Manager.
• Accomplished multiple tasks within established timeframes.
• Raised performance in areas management and operations by identifying and targeting areas in need of improvement and increased sales by 45 percent.
• Implemented customer service procedures earning the company a 95% customer satisfaction rating recognized by distributor and manufacturer.
• Developed and implemented inventory ordering and tracking management system.
• Approved completed job submissions for contractors and processed payroll.
• Executed regular system evaluations to reduce discrepancies and enhance scheduling for multiple field technicians state-wide to maximize performance and reduce drive time.

• Served as the first point of contact to emergency and non-emergency callers in a one-person dispatch center and determined response prioritization in order to effectively dispatch police and fire units while tracking data in real-time environments while managing multiple phone lines, computers and software platforms.
• Relayed latest information to first responders via electronic means, telephone calls and radio responses.
• Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with accuracy.
• Patrolled streets, backed up on-duty officers, enforced local ordinances, responded to resident complaints and provided general citizen assistance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

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