Kristalyn Randle
Dallas,TX
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
3
3
years of professional experience
Work History
Team Lead
Lala land kind cafe
Dallas, TX
09.2021 - 11.2022
- Mandatory checklist every hour make sure the store is clean and running smoothly. Prepare drinks and food. Made sure every customer was happy and had the best experience. Correct orders with a smile and apologize with oder was wrong. Made sure ticket times for each oder was under 10 minutes. Ect.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Completed daily quality assurance duties to provide feedback for improvements.
Waitress
Denny's
Dallas, TX
02.2020 - 10.2021
- Served my tables with a kind and happy spirit. Checked on them every chance i got. Made sure there oder was correct and they had everything they need. Kept my area clean. Always made sure there was coffee lol.
- Answered questions about menu items, ingredients, and pricing.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
GED -
AES Literacy Institute
Dallas, TX12-2022
Skills
- Trend tracking
- Work assignment delegation
- Performance monitoring
- Complaint resolution
- Employee engagement
- Employee training
- Client communication
- Workplace safety
- Customer focus
- Workflow management
- Relationship building
Timeline
Team Lead
Lala land kind cafe
09.2021 - 11.2022
Waitress
Denny's
02.2020 - 10.2021
GED -
AES Literacy Institute