Kristan Amber Boehmann
Rock Hill,SC
Summary
Results-driven Collection Analyst known for productive and efficient task completion. Specialize in debt recovery strategies, financial data analysis, and negotiation techniques. Excel in communication, problem-solving, and time management to enhance collection efforts and meet organizational goals.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Collections Analyst II
Quench USA
King of Prussia, PA
05.2024 - 07.2026
- Managed account receivables and collections for assigned customer accounts.
- Analyzed customer payment patterns and identified potential collection issues.
- Collaborated with sales teams to resolve billing discrepancies and disputes.
- Developed strategies to improve collection processes and reduce outstanding balances.
- Provided training to new hires on collection procedures and systems used.
- Maintained accurate records of all collection activities in accordance with company policies and procedures.
- Performed skip-tracing techniques to locate customers with past due balances or unresponsive contact attempts.
- Participated in weekly meetings with management team to discuss performance results and make recommendations for improvement.
Collections Specialist
Williams & Fudge Inc.
Rock Hill, SC
07.2018 - 07.2023
- Communicated with consumers regarding outstanding debts and payment arrangements.
- Reviewed account histories to identify trends in payment behaviors.
- Trained in FDCPA requirements and compliant debit collection practices.
- Utilized advanced skip tracing software to gather data efficiently.
- Recommended changes or improvements in existing training processes as needed.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Managed a portfolio of 700+ accounts, meeting or exceeding individual and team monthly goals.
- Developed strategies for improving collections efficiency and effectiveness.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Solutions Specialist
Verizon Wireless
Rock Hill, SC
01.2017 - 01.2018
- Analyzed customer needs to recommend tailored communication solutions effectively.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Collaborated with cross-functional teams to address and resolve technical issues promptly.
- Provided technical advice on product usage and troubleshooting.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Monitored competitor activities in order to stay ahead of the competition.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Online 08.2025 - 08.2026
CDA - Dental Assisting
Palmetto School
Rock Hill, SC 05.2007 - 11.2007
Northwestern High School
Rock hill, SCTimeline
Bachelor of Science - Business Administration
Southern New Hampshire University
08.2025 - 08.2026
Collections Analyst II
Quench USA
05.2024 - 07.2026
Collections Specialist
Williams & Fudge Inc.
07.2018 - 07.2023
Solutions Specialist
Verizon Wireless
01.2017 - 01.2018
CDA - Dental Assisting
Palmetto School
05.2007 - 11.2007
Northwestern High School