KRISTAN BRANDON
Stallings,NC
Summary
Healthcare Supervisor and Clinical Operations Leader with extensive experience in pediatric and behavioral health environments. Proven success in team leadership, regulatory compliance, workflow optimization, and interdisciplinary collaboration. Demonstrated ability to manage staffing, oversee quality control processes, and ensure adherence to clinical and operational standards. Strong background in patient care coordination, staff training, and compliance monitoring. Seeking a Supervisor, Practice Manager, or Accreditation Coordinator role to support quality outcomes, regulatory readiness, and organizational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Lead
Atrium Health – Levine Children’s School-Based Virtual Care
Charlotte, NC
07.2022 - Current
- Lead daily clinical operations for pediatric virtual care services, ensuring regulatory compliance and quality care delivery.
- Monitor and maintain 100% adherence to internal policies, regulatory standards, and infection control protocols.
- Supervise clinical staff including scheduling, payroll approvals, PTO/FMLA coordination, and workflow delegation.
- Facilitate weekly team meetings to drive collaboration, quality improvement, and patient-centered outcomes.
- Implement onboarding and ongoing staff training programs to improve retention and competency.
- Manage inventory control, supply ordering, and operational readiness.
- Coordinate with internal Atrium Health partners for clinical initiatives and events.
- Oversee appeals and denials for virtual services and medications.
Float Registered Medical Assistant II
Atrium Health
Charlotte, NC
08.2017 - 07.2022
- Maintained accurate EMR documentation to support continuity of care and compliance standards.
- Assisted providers in clinical procedures, ensuring patient safety and operational efficiency.
- Trained new staff members on clinical workflows and documentation protocols.
- Performed quality control and maintenance on point-of-care testing equipment.
- Facilitated patient prescription refills, referrals, and appointment coordination.
- Demonstrated independent decision-making and critical thinking in high-volume environments.
Front of House Manager
Cantina 1511
Charlotte, NC
05.2013 - 02.2017
- Managed front-end operations including staff supervision, scheduling, and customer service standards.
- Trained and mentored new team members to improve performance and service quality.
- Ensured operational efficiency through POS system management. (Clover)
- Maintained a clean, organized, and compliant customer service environment.
- Coordinated communication between front and back of house teams.
Education
Diploma - Medical Assisting
King’s College
Charlotte, NC05-2017
High School Diploma -
Graham High School
Bluefield, VA06-2003
Bachelor of Science - Healthcare Management
DeVry University
05-2025
Skills
- Regulatory Compliance & Accreditation Readiness
- Clinical Operations Management
- Team Leadership & Staff Development
- Quality Assurance & Performance Improvement
- Interdisciplinary Collaboration
- EMR Systems & Documentation Oversight
- Patient Care Coordination
- Payroll, Scheduling & Workforce Management
- Infection Control & Epidemiology (SPICE)
- Appeals & Denials Management
Certification
- Registered Medical Assistant (AMT)
- Basic Life Support (AHA)
- Youth & Adult Mental Health First Aid
- SPICE – Infection Control & Epidemiology
Timeline
Clinical Lead
Atrium Health – Levine Children’s School-Based Virtual Care
07.2022 - Current
Float Registered Medical Assistant II
Atrium Health
08.2017 - 07.2022
Front of House Manager
Cantina 1511
05.2013 - 02.2017
Bachelor of Science - Healthcare Management
DeVry University
Diploma - Medical Assisting
King’s College
High School Diploma -
Graham High School