Kristan Fifth
Vanleer,TN
Summary
Dynamic Licensed Life Insurance Agent with years of experience in customer relations and services. Proven track record in enhancing client satisfaction through effective communication and follow-up skills. Adept at processing applications accurately while maintaining privacy, ensuring compliance, and fostering strong relationships to drive sales success. Has over 20 years experience with customer related services through different types of management and staff related jobs. Has experience with tele communication contact and marketing, recording, and follow ups.
Overview
2
2
years of professional experience
Work History
Licensed Life Insurance Agent
Chubb Group of Insurance Companies
09.2025 - Current
- Provided exceptional customer support by addressing inquiries and resolving issues promptly.
- Assisted clients in understanding policy options and coverage details effectively.
- Processed insurance applications and renewals accurately, ensuring compliance with company standards.
- Collaborated with team members to streamline workflow and enhance operational efficiency.
Food Service Worker
Whiskey Fire
09.2024 - Current
- Prepared and served menu items in accordance with health and safety standards.
- Maintained cleanliness of food preparation areas and dining spaces to ensure compliance.
- Assisted in inventory management, tracking stock levels, and restocking supplies as needed.
- Collaborated with team members to enhance customer service experiences during peak hours.
Lead Certified Nursing Assistant
Morning Pointe Assisted Living
12.2023 - 09.2024
- Supervised daily activities and care tasks for residents to ensure quality of life and safety.
- Trained and mentored junior nursing assistants on best practices and patient care techniques.
- Coordinated with healthcare professionals to develop personalized care plans for residents.
- Monitored vital signs and reported changes in resident conditions to nursing staff promptly.
- Responded quickly and calmly in emergency situations.
- Conducted detailed assessments of patient conditions to assist nurses in developing appropriate treatment plans.
- Promoted independence among patients through targeted activities designed to improve mobility and cognitive function.
- Provided emotional support to patients and their families during difficult times, nurturing trusting relationships throughout the caregiving process.
- Managed challenging situations calmly, resulting in safer environments for patients and staff.
- Maintained meticulous documentation of patient progress notes for accurate record-keeping purposes, supporting informed decision-making by healthcare professionals.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Scheduling of hours of personal care technicians and certified nursing staff
Education
High School Diploma -
McEwen High School
McEwen, TNBachelor of Science - Health Sciences
Kaplan University
Davenport, IALife License - Life Insurance
Pearson Online Learning
Nashville, TN08-2025
Skills
- Strong salesmanship
- Follow-up skills
- Social media proficiency
- Policy analysis
- Email writing
- Cold calling
- Inbound marketing
- Customer service
- Active listening
- Verbal and written communication
- Scheduling and timeline management
- Maintaining privacy
Timeline
Licensed Life Insurance Agent
Chubb Group of Insurance Companies
09.2025 - Current
Food Service Worker
Whiskey Fire
09.2024 - Current
Lead Certified Nursing Assistant
Morning Pointe Assisted Living
12.2023 - 09.2024
High School Diploma -
McEwen High School
Bachelor of Science - Health Sciences
Kaplan University
Life License - Life Insurance
Pearson Online Learning