Kristan Hanson
Valparaiso,IN
Summary
Highly focused and results oriented pharmacy technician who successfully supports complex, deadline-driven operations. Customer oriented and computer savvy.
Overview
30
30
years of professional experience
1
1
Certificate
1
1
EMD Certified
1
1
NENA Certified Training Officer
Work History
Director of Operations
Affinity Laser Group
Crown Point, IN
12.2023 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Supported decision-making processes by compiling research data and presenting findings to the CEO.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Performed research to collect and record industry data.
Human Resource Manager and Recruiter
Amada Senior Care
Crown Point, IN
07.2021 - 11.2023
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Enhanced team productivity with regular performance evaluations and targeted training programs.
- Mentored junior staff members in effective resource management techniques, fostering a culture of continuous improvement within the team.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
E911 Operator and Certified Training Officer
Lake County Government
2293 N Main St Crown Point, IN 46307
08.2015 - 09.2022
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Supported public safety by accurately entering critical information into computer-aided dispatch systems.
- Contributed to increased accuracy of location data through diligent verification of caller details during high-stress situations.
- Upheld high standards of professionalism when representing the department during both routine and crisis situations, earning respect from colleagues and community members alike.
- Collaborated closely with law enforcement, fire departments, and medical services to ensure comprehensive support during emergencies.
- Developed strong multitasking abilities by managing multiple phone lines, computer screens, and radio channels simultaneously.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
High School Diploma -
Hobart High School
1992
Skills
High customer service standards
HIPAA compliance
Workers compensation knowledge
Pharmacy certified
Strong problem solving ability
Medicare and Medicaid knowledge
Dependable and reliable
Computer proficient
Proper phone etiquette
Advance clerical knowledge
Organized
Immunization knowledge
Insurance eligibility verifications
Excellent multi-tasker
Cheerful and energetic
CPR certified
Works well under pressure
Team player
Certification
- CPR certification
- Pharmacy Technician Certificate
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Updated and maintained company database to reflect current and accurate client records.
- Provided direct support to the CEO
- Supervised team of over 100 team members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When I look back on my past and think how much time I wasted on nothing, how much time has been lost in futilities, errors, laziness, incapacity to live; how little I appreciated it, how many times I sinned against my heart and soul—then my heart bleeds. Life is a gift, life is happiness, every minute can be an eternity of happiness!
Fyodor Dostoevsky
Timeline
Director of Operations
Affinity Laser Group
12.2023 - Current
Human Resource Manager and Recruiter
Amada Senior Care
07.2021 - 11.2023
E911 Operator and Certified Training Officer
Lake County Government
08.2015 - 09.2022
High School Diploma -
Hobart High School
References
Sydney Jacobs-Assistant Director Amada Senior Care (Formerly) (219) 670-6990
Christine Brazil-E911 Communications Training Coordinator Lake County Communications (219) 743-6807
Stephanie Sandilla-E911 Operator Lake County Communications (630) 999-1818
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