Shaade' Dawson
Redford,MI
Summary
Practice Manager of Operations experienced in dental administrative arena. Versatile and friendly with pleasant speaking voice and professional demeanor. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Practice Manager of Operations
Affordable Dental Care
Lathrup Village, MI
08.2021 - Current
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Explained treatment choices to patients and helped determine best options.
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Consulted with healthcare professionals on business decisions.
Cashier
Target
Livonia, MI
12.2017 - 12.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
Customer Service Assistant
Sedgwick Claims Management
Southfield, MI
08.2017 - 03.2019
- Helped large volume of employees every day with positive attitude and focus on customer satisfaction.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every employee.
- Reviewed files, records and other obtained documents to respond to employee requests.
- Addressed inquiries, resolved customer issues and managed employees relations.
- Asked proving questions to determine service needs and accurately input information into electronic systems
Customer Service Representative
Onstar
Warren, MI
07.2015 - 06.2018
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Consulted with customers to resolve service and billing issues.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Some College (No Degree) - Nursing
Baker College
Allen Park, MISkills
- BLS Certified
- Patient Scheduling
- Phone and Email Etiquette
- Data Entry Software
- Insurance Verification
- Reminder Calls
- Financial Plan Options
- Seasoned in conflict resolution
- High customer service standards
- Active listening skills
- Skilled multi-tasker
- Caring and Empathetic
- Documenting and Recording Information
- High-Volume Environments
- Processing Claim Forms
Timeline
Practice Manager of Operations
Affordable Dental Care
08.2021 - Current
Cashier
Target
12.2017 - 12.2019
Customer Service Assistant
Sedgwick Claims Management
08.2017 - 03.2019
Customer Service Representative
Onstar
07.2015 - 06.2018
Some College (No Degree) - Nursing
Baker College