Kristan Higareda
Patterson,CA
Summary
Dynamic Customer Care Representative with a notable background in customer service, demonstrating strong problem-solving and communication skills. Experienced in providing top-notch support to customers, resolving complications efficiently, and maintaining high levels of satisfaction, including empathy in customer interactions. Implemented analytical thinking, problem-solving, and innovative solutions to showcase a new standard.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Lennar Homes
Patterson
03.2022 - Current
- Served as the main point of contact for customer escalations, achieving a high satisfaction rate through empathetic communication and tailored solutions.
- Provided training support for new hires related to customer service processes and procedures.
- I researched resolutions, contacted the necessary departments, and responded to customers by phone, email, or mail as follow-up.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Process Assistant
Amazon
Colorado Springs, CO
06.2020 - 03.2022
- Participated in meetings with internal teams to discuss process changes or modifications.
- Mentored team members by demonstrating best practices for productivity and precision.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Education
High School Diploma -
Bonds Academy
Manteca, CA06-2012
Skills
- Empathy and emotional intelligence
- Complaint handling
- Customer service excellence
- De-escalation techniques
- Analytical Thinking
- Conflict resolution
- Quality assurance
Timeline
Customer Care Representative
Lennar Homes
03.2022 - Current
Process Assistant
Amazon
06.2020 - 03.2022
High School Diploma -
Bonds Academy
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