Hi, I’m
Zayra Ayala
Edinburg,TX
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
years of professional experience
1
Certification
Work History
TTECMcAllen, TX
Customer Care Representative
01.2025 - 04.2025
Job overview
- Exceeded service goals by applying customer service and sales management best practices.
- Monitored account activities to detect suspicious patterns indicative of fraud.
- Checked customer identifications to comply with anti-money laundering regulations when necessary.
- Adjusted billing and processed refunds to address customer complaints effectively.
- Updated systems with detailed order specifics, customer preferences, and billing information.
- Maintained databases by entering new and modified customer data consistently.
- Engaged customers to identify needs, resolve issues, and provide product information.
- Increased customer satisfaction ratings through prompt resolution of inquiries and effective solutions.
- data entry
- guided clients with technical support for banking mobile app
- initiated claims both disputes and fraud for clients
- resolved zelle issues
- handled deposit bilingual incoming calls accurately and kindly
conduent local solutionsNewark, NJ
CSR - Customer Service Representative
04.2022 - 12.2023
Job overview
- Handled inbound calls in a friendly manner fluently in both Spanish and English
- Handled consumers confidential information/PII
- Processed payments for customers while protecting their PII
- Handled every call in a calm and courteous manner.
- Being able to De-escalate any irate callers.
- Always going beyond for customers satisfaction with voice tones.
- Escalating calls when necessary
AIM Media Texas, LLCMcAllen, TX
Accounts Payable Clerk
07.2019 - 02.2021
Job overview
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Maintained good working relationships with vendors and resolved disputes.
- Supported management by processing invoices and documents with consistent on-time delivery
- Implemented new accounting processes to decrease spending and workflow down-time
- Introduced new accounting, financial and operational systems to maximize efficiency and recordkeeping accuracy.
Education
Southern Careers InstitutePharr, TX
Trade school from Business Accounting specialist
05.2019
Edinburg North High SchoolEdinburg, TX
High school diploma from Business Administration and Management
06.2018
Skills
- Technical support and troubleshooting
- Conflict resolution
- Fraud detection
- Regulatory compliance
- Customer service
- Bilingual communication
- Account management
- Customer relationship management
- Billing adjustments and refunds
- Data entry and payments processing
- Critical thinking
- Time management
- Attention to detail
- Customer data confidentiality
- Analytical skills
- Email communication
- Organizational skills
- Money handling
- Adaptability and flexibility
- Empathy and patience
- Issue resolution and complaint handling
- Professional telephone demeanor
- Inbound call management
- Computer proficiency
- Translation and interpretation services
- Account reconciliation
- Microsoft Office expertise
- Self-motivation
- Emotional intelligence
- Office equipment operation
- Documentation and reporting
Certification
business accounting specialist
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Care Representative
TTEC
01.2025 - 04.2025
CSR - Customer Service Representative
conduent local solutions
04.2022 - 12.2023
Accounts Payable Clerk
AIM Media Texas, LLC
07.2019 - 02.2021
Southern Careers Institute
Trade school from Business Accounting specialist
Edinburg North High School
High school diploma from Business Administration and Management
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