Summary
Overview
Work History
Education
Skills
Timeline
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Kristan Hill

Grand Prairie

Summary

Dynamic professional with a proven track record at United Healthcare, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and fostering teamwork. Adept at multitasking and organization, consistently exceeding performance metrics while maintaining a positive attitude in high-pressure environments. Committed to continuous improvement and operational efficiency.

Overview

11
11
years of professional experience

Work History

RSS/EA

United Healthcare
07.2024 - Current
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Customer Service Advocate

United Healthcare
10.2022 - 07.2024
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.

Team Leader

Waterlogic USA
10.2020 - 12.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency.
  • Oversaw quality control measures, maintaining high standards for all project outputs.

Warehouse Team Lead

Rise Broadband
09.2014 - 10.2021
  • Trained employees on equipment operation and safety protocols.
  • Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
  • Oversaw the receipt of inbound shipments, ensuring accurate documentation and timely distribution of goods to appropriate locations within the warehouse.
  • Increased inventory accuracy by conducting regular audits and maintaining up-to-date records within the warehouse management system.

Education

High School Diploma -

Elkhart High School
Elkhart, TX
05-2012

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills
  • Calm under pressure
  • Organization and time management

Timeline

RSS/EA

United Healthcare
07.2024 - Current

Customer Service Advocate

United Healthcare
10.2022 - 07.2024

Team Leader

Waterlogic USA
10.2020 - 12.2021

Warehouse Team Lead

Rise Broadband
09.2014 - 10.2021

High School Diploma -

Elkhart High School

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Kristan Hill